CX Associate – German, Voice

Magic, Inc

. Answer client inquiries through phone, email, and chat .

Posted 9/19/2026contractRemote • BrazilJuniorMid-Level💰 $8 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in German and English is essential for effective communication with clients, alongside strong organizational skills to manage multiple projects and adapt to rapidly changing situations. The ability to provide exceptional customer support and navigate internal workflows is crucial.

Highest-signal resume keywords

Fluency In GermanFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResourcefulnessSelf-LearningCalm Under Pressure

Tools & Technologies

Customer Interface PlatformEmailFacebook

Industry Keywords

Client InquiriesOrder IssuesShipping InquiriesGeneral ResearchClient Information Management

About the role

Key responsibilities & impact

Answer client inquiries through phone, email, and chat
Address order issues and product inquiries via the customer interface platform, Facebook, and email
Track shipments and handle backend shipping inquiries
Conduct general research
Update addresses and client information
Provide outstanding customer support under the close guidance of the CX Lead

Requirements

What you’ll need

Must be fluent in German and English and convey key conversational points concisely
Availability to work weekends or have split-offs
Highly organized and able to complete multiple projects concurrently
Able to navigate internal workflows and customer conversations without missing a beat
Able to calmly handle uncertainty and rapidly changing situations
Resourceful and quick to learn
Able to teach yourself the skills needed from scratch

Benefits

Comp & perks

100% work-from-home setup
Hands-on support
Training opportunities