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Magic, Inc

CX Associate – German, Voice

Magic, Inc

. Work under the close guidance of the CX Lead to provide outstanding customer support .

Posted 9/19/2026contractRemote • ColombiaJuniorMid-Level💰 $8 per weekWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving. Capable of managing multiple projects and internal workflows while adapting to rapidly changing situations.

Highest-signal resume keywords
Fluency In GermanFluency In EnglishCustomer SupportOrganizational SkillsAdaptability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Effective CommunicationResourcefulnessSelf-LearningCalm Under Pressure
Tools & Technologies
Customer Interface PlatformEmailPhoneChat
Industry Keywords
Customer InquiriesOrder IssuesShipping InquiriesClient Information ManagementResearch

About the role

Key responsibilities & impact
  • Work under the close guidance of the CX Lead to provide outstanding customer support
  • Answer client inquiries through phone, email, and chat
  • Address order issues and product inquiries via the customer interface platform, Facebook, and email
  • Track shipments and handle backend shipping inquiries
  • Conduct general research
  • Update addresses and client information
  • Serve as a bridge between customers and the clinical team

Requirements

What you’ll need
  • Must be fluent in German and English and convey key conversational points concisely
  • Availability to work weekends or have split-offs
  • Highly organized and able to complete multiple projects concurrently
  • Able to manage internal workflows and customer conversations simultaneously
  • Able to calmly handle uncertainty and rapidly changing situations
  • Resourceful and quick to learn
  • Able to teach yourself the skills needed from scratch

Benefits

Comp & perks
  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities