Dispatch Operations Specialist – Freelance

Magic, Inc

. Dispatch customer work orders to technicians using ServiceTitan or similar field management software .

Posted 9/17/2026full-timeRemote • PhilippinesJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatching and scheduling using field management software, with a strong focus on customer service and communication. Proficient in data entry and maintaining accurate work-order records while managing multiple tasks effectively.

Highest-signal resume keywords

Dispatching ExperienceField Management Software ProficiencyExcellent English Communication SkillsData Entry AccuracyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingSchedulingData EntryParts Information ManagementBilling Notes Entry

Soft Skills

MultitaskingRelationship BuildingProactive Problem Solving

Tools & Technologies

ServiceTitanGoogle SuiteMHelpDeskService FusionField EdgeHousecall ProJobber

Industry Keywords

Commercial HVACFood Service Equipment RepairResidential Experience

About the role

Key responsibilities & impact

Dispatch customer work orders to technicians using ServiceTitan or similar field management software
Re-route schedules throughout the day as urgent or same-day jobs arrive
Coordinate rotational emergency/on-call coverage as needed
Communicate work order details and expectations to customers and technicians
Follow up with customers on arrival times and proactively resolve scheduling conflicts
Confirm with technicians that jobs and notes are completed in the field management system
Enter billing notes accurately
Look up and enter parts or equipment information
Maintain clean, organized, up-to-date work-order records
Build strong relationships with customers and technicians
Support inventory/pricing input, office or warehouse organization, and subcontractor coordination as needed
Represent the company’s “white glove” standard in every interaction

Requirements

What you’ll need

2+ years of dispatching, scheduling, or customer service experience in commercial HVAC or food service equipment repair, or comparable residential experience
Hands-on scheduling experience with field management software such as ServiceTitan, mHelpDesk, Service Fusion, Field Edge, Housecall Pro, or Jobber
Excellent English communication skills, written and verbal
Proficiency with Google Suite
Comfort navigating computer, tablet, and smartphone-based technology
Strong data entry accuracy for billing and parts/equipment records
Ability to multitask across communication channels and live schedule changes
Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher
Internet speed of at least 40MBPS
Headset with extended noise-canceling microphone and webcam
Backup computer and internet connection
Quiet, dedicated workspace at home
Reliable internet connection
Ability to work 40 hours per week during 7:00 AM–3:00 PM MST or 9:00 AM–5:00 PM MST

Benefits

Comp & perks

No benefits package included