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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable operations, including credit processes, collections management, and financial reporting. Proven ability to lead and mentor teams while ensuring compliance with documentation standards and audit requirements.
Highest-signal resume keywords
Accounts Receivable Operations ManagementCredit And Collections ExperienceTeam Leadership And MentoringAdvanced Excel SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementCredit Process AdministrationCollection Activities ManagementReconciliation And Audit SupportData AnalysisBilling Discrepancy ResolutionCash ApplicationPerformance MonitoringDocumentation Standards UnderstandingOrder-To-Cash Process Improvement
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAttention To DetailOrganizational SkillsSound Judgment
Tools & Technologies
ERP SystemsBilling SystemsCollections SystemsWorkflow SystemsCustomer Portal Management
Industry Keywords
Multi-Entity EnvironmentMulti-Currency EnvironmentControlled Close EnvironmentCredit ReviewsCustomer Payment Performance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead, mentor, and coach the accounts receivable team
- Assign tasks and portfolios, monitor performance, and provide coaching and feedback
- Ensure team members are trained and address team-related issues
- Oversee accounts receivable operations, including past-due collections, worldwide cash receipt processing, and cash application
- Monitor overdue customer accounts and manage escalations for aged and outstanding balances
- Resolve complex billing issues and discrepancies and escalate disputed accounts
- Oversee the accounts receivable inbox and ensure timely responses
- Maintain third-party customer portal registrations and invoice delivery
- Administer credit processes and support customer credit reviews
- Review customer credit information and recommend credit limits and payment terms
- Partner with Sales, Revenue Operations, Legal, and Customer Success on credit and account concerns
- Track and report credit and collections metrics and escalate significant concerns to Finance leadership
- Deliver accounts receivable close activities, reconciliations, and journal entries
- Provide reporting and analysis on receivables activity
- Support external auditors with receivable and revenue-related testing and evidence
- Identify and implement order-to-cash process improvements
- Support ERP, billing, collections, and workflow system implementations and enhancements
- Resolve billing discrepancies and address dispute root causes
- Represent the company while resolving customer account inquiries
Requirements
What you’ll need- 5+ years of progressive credit and collections experience
- At least 2 years leading a team
- Experience overseeing accounts receivable operations within a multi-entity and/or multi-currency environment
- Experience managing collection activities and improving collection effectiveness and customer payment performance
- Demonstrated experience operating within a controlled close environment
- Understanding of documentation standards, review requirements, and audit evidence
- Advanced Excel skills
- Experience working with large, detailed datasets for reconciliations and audit requests
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Sound judgment in a high-growth, scaling technology environment
- Proven ability to partner cross-functionally while maintaining accounting governance and control discipline
- Satisfactory completion of a background check
- US applicants must be authorized to work in the U.S. and complete E-Verify requirements
Benefits
Comp & perks- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees and resource groups
- Healthcare benefits
- Retirement benefits
- Learning and development support
- Inclusive and accessible recruitment process
- Accommodation available throughout the hiring process