Operations Analyst

Magnet Forensics

. Analyze and fulfill customer orders and requests within SLAs .

Posted 10/23/2026full-timeWaterloo • CanadaJuniorMid-Level💰 CA$65,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order fulfillment processing, customer service, and Salesforce management, ensuring accurate contract creation and compliance with SLAs. Strong organizational skills and attention to detail support effective inventory management and reporting.

Highest-signal resume keywords

Order Fulfillment ProcessingSalesforce ExperienceAttention To DetailOrganizational SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Contract CreationInvoicingReport CreationWorkflow Process DocumentationInventory ManagementLicense FulfillmentFinancial FilingVendor Form CompletionKPI AchievementCustomer Order Management

Soft Skills

Excellent Customer ServiceTeamwork SkillsIndependent WorkCollaborative Approach

Tools & Technologies

Salesforce.comInvoicing Portals

Industry Keywords

Customer OrdersSLA ComplianceContractual ComplianceCredit MemosBackground Check

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Analyze and fulfill customer orders and requests within SLAs
Provide timely and excellent customer service
Create accurate order contracts
Create accounts within invoicing portals
Create software licenses within various systems
Create and maintain reports through Salesforce.com
Create and maintain workflow process documents and videos
Manage the team’s inventory requirements
Invoice clients and prepare reports as needed
Respond to customer emails regarding license and fulfillment inquiries
Maintain financial filing and record systems
Assist the sales team with customer issues, orders, and sales requirements
Assist the finance team, including preparing and matching credit memos
Assist with completing vendor forms
Maintain Salesforce contract data, fulfill licenses, invoice customers, ship products, and work with internal teams to meet customer needs and ensure contractual compliance

Requirements

What you’ll need

2+ years of experience successfully working within order fulfillment processing
Experience working with Salesforce
Excellent attention to detail
Strong organizational and teamwork skills
Demonstrated ability to solve problems in order to meet KPIs
Ability to achieve results independently with minimal supervision while maintaining a collaborative approach
Occasional support outside normal working hours may be required
Satisfactory completion of a background check is required for employment
US applicants must be authorized to work in the U.S.

Benefits

Comp & perks

Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits
Learning and development support
Inclusive and accessible recruitment process and work environment
Background check conducted in accordance with applicable laws