Family Support Coordinator – Temp

Magnificent Differences Consulting, LLC

. Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal skills while handling sensitive communications in a healthcare environment. Proficient in maintaining confidentiality, conducting detailed interviews, and managing case records with attention to detail and accuracy.

Highest-signal resume keywords

Customer Service SkillsCompassionate Phone CommunicationAttention to DetailOrganizational SkillsExperience in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsListening SkillsAbility to Remain CalmProfessionalismDependability

Industry Keywords

HealthcareHospiceFuneral ServicesSocial ServicesEmergency Response

About the role

Key responsibilities & impact

Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations
Receive and screen referrals using established medical and eligibility criteria
Contact legal next of kin by telephone, explain the opportunity for tissue donation, answer questions, and obtain consent when the family chooses to proceed
Conduct and document detailed medical and personal-history interviews by telephone
Maintain accurate and complete case records and coordinate required follow-up
Protect confidential information and maintain professionalism throughout every interaction

Requirements

What you’ll need

High school diploma or equivalent
Experience working in a remote, customer-facing environment and discussing confidential and sensitive information by phone
Experience in healthcare, hospice, funeral services, social services, or emergency response is helpful
Strong customer service and interpersonal skills
Clear, compassionate, and professional phone communication
Ability to remain calm and focused during sensitive or emotionally difficult conversations
Strong listening and organizational skills
Consistent attention to detail and accuracy
Ability to ask sensitive questions with care and professionalism
Ability to type and navigate multiple systems while speaking by phone
Ability to follow established procedures and guidelines
Ability to work independently and as part of a team
Dependability and punctuality for scheduled shifts
Private, distraction-free remote workspace

Benefits

Comp & perks

Paid training
Possibility of conversion to a regular full-time position based on performance and business needs
Full-time and part-time schedules available
Remote work arrangement
Six-month temporary assignment