Magnificent Differences Consulting, LLC

General

• Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations
• Receive and screen referrals using established medical and eligibility criteria
• Contact legal next of kin by telephone, explain the opportunity for tissue donation, answer questions, and obtain consent when the family chooses to proceed
• Conduct and document detailed medical and personal-history interviews by telephone
• Maintain accurate and complete case records and coordinate required follow-up
• Protect confidential information and maintain professionalism throughout every interaction

Family Support Coordinator – Temp

Representative

• Resolve customer issues and concerns via phone, web, or email correspondence
• Process applications, application audits, and related work in a timely and accurate manner
• Provide guidance regarding certification pathways and eligibility requirements
• Maintain an accurate customer database
• Work with departments to develop and facilitate customer communications
• Maintain knowledge of company policies and program updates
• Enhance and document processes and procedures as required
• Maintain high levels of professionalism and phone etiquette

Client Care Representative – Temp

Human Resources

• Serve as the primary HR point of contact for employees and managers across assigned client organizations
• Research HR issues, resolve concerns, and provide guidance within established authority
• Own leave of absence administration from intake through eligibility determination, tracking, return-to-work coordination, and accommodation requests
• Administer employee benefits and retirement programs, including open enrollment, enrollments, qualifying life events, contribution changes, deferral elections, terminations, audits, reconciliations, and communications
• Manage employee relations matters, including intake, investigation, documentation, corrective action, and manager guidance
• Supervise assigned staff through work assignment, quality review, coaching, development, and accountability for service delivery
• Oversee payroll data accuracy and timeliness for assigned client organizations
• Support performance management processes, including review cycles, corrective action, performance improvement plans, and manager accountability
• Execute compliance activities and maintain audit-ready employee records, documentation, reports, and required filings
• Maintain accurate employee data across HRIS, benefits, and related systems
• Execute HR projects such as handbook updates, policy revisions, onboarding and orientation programs, organizational changes, and audits
• Prepare HR documentation, reports, communications, and training materials for internal and client-facing use
• Perform other duties as assigned

Family Support Coordinator – Temp

Client Care Representative – Temp

HR Manager