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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and solutions architecture for enterprise software, with a strong focus on Java programming, web technologies, and customer engagement. Proficient in delivering technical presentations and collaborating with cross-functional teams to design and implement effective solutions.
Highest-signal resume keywords
Technical Support ExperienceJava ProgrammingWeb Technologies (React, HTML, CSS, JavaScript, Angular)Incident Management SkillsNative Spanish and Fluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaObject-Oriented ProgrammingWeb TechnologiesCMS ExperienceHeadless ArchitectureApplication Servers (Tomcat)Databases (PostgreSQL, MySQL)AI Tools (Gemini, Claude)Cloud Providers (AWS, Azure)Container Tooling (Kubernetes, Helm, Ingress)
Soft Skills
Problem-Solving SkillsAttention to DetailEffective CommunicationTask ManagementConfidence in Presentations
Tools & Technologies
GitLabMavenMagnoliaEnterprise DXP/CMS (AEM, Sitecore, Contentful)
Industry Keywords
Financial ServicesRetailSystem IntegratorsImplementation Partners
Tech Stack
Tools & technologiesAEMAngularAWSAzureCloudJavaJavaScriptKubernetesMavenMySQLPostgresReactSitecore
About the role
Key responsibilities & impact- Analyze and resolve technical inquiries from customers and partners through the support ticketing system in English
- Help customers and partners solve Magnolia issues and provide recommendations and best practices
- Support Magnolia DX Cloud customers in building projects and using self-service tooling
- Set up Java-based web environments to reproduce customer issues
- Detect and report bugs to Engineering
- Contribute to Magnolia's internal and public documentation
- Share knowledge across the global Support team
- Partner with Sales, Partner Management, and Customer Success across Mexico and LATAM
- Explain Magnolia's technical capabilities
- Deliver demos and presentations to business and technical stakeholders in person and remotely
- Gather requirements and design solutions for development, integration, deployment, and system architecture
- Build proofs of concept and custom modules
- Help partners with technical questions during implementation
- Serve as the technical point of contact for key Mexican accounts from first conversation through go-live and expansion
Requirements
What you’ll need- 4+ years in technical support, solutions consulting or solutions architecture for enterprise software
- Experience with AI tools like Gemini or Claude
- Minimum of 3+ years of Java and object-oriented programming experience
- Experience with web technologies: React, HTML, CSS, JavaScript, or Angular
- Experience with CMSs, headless architecture, application servers such as Tomcat, and databases such as PostgreSQL or MySQL
- Working knowledge of GitLab and Maven
- Good incident management skills, including assessing, prioritising, coordinating, and communicating effectively with customers and partners
- Strong problem-solving skills and attention to detail
- Ability to handle several tasks at once
- Confidence giving demos and presentations to technical and business audiences
- Native Spanish and fluent written and spoken English
- Based in or near Mexico City
- Willingness to travel within Mexico and LATAM
- Experience with cloud providers such as AWS or Azure and container tooling such as Kubernetes, Helm, and Ingress is a plus
- Hands-on experience with Magnolia or another enterprise DXP/CMS such as AEM, Sitecore, or Contentful is a plus
- Experience in financial services or retail is a plus
- Experience working with system integrators or implementation partners is a plus
Benefits
Comp & perks- Flexible, innovative, and outcome-oriented work environment
- Lateral and vertical growth opportunities
- Learning and knowledge-sharing culture
- Flexible work arrangements, including in-person and remote customer presentations
- Global, multicultural team environment