Magnolia

Conversion Rate Optimizer

• Improve Magnolia’s ecommerce site performance by identifying customer-journey friction and driving measurable improvements to the path to purchase
• Observe and analyze customer behavior using funnel reports, page-level performance, session behavior, and drop-off patterns
• Develop and maintain a prioritized backlog of conversion-improvement hypotheses and actionable recommendations
• Design and manage site-improvement tests using Shopify native A/B testing tools and Algolia search and discovery features
• Evaluate and document test results, learnings, and future optimization decisions
• Collaborate with the UX/UI Designer to translate customer-behavior insights into design improvements
• Monitor navigation behavior, product-page engagement, add-to-cart rates, and checkout-flow completion
• Conduct site walkthroughs across desktop, mobile, and app to identify UX friction, broken experiences, and inconsistent patterns
• Stay current on ecommerce conversion best practices, Shopify capabilities, Algolia search optimization, and competitor site experiences
• Report recommendations and emerging issues to the Director of Site Experience and Operations
• Perform other duties as assigned

Ecommerce Conversion Rate Optimization Specialist

Care Navigator

• Participate as an active member of the transdisciplinary team
• Act as the primary point of contact for caregivers, families, support networks, and people living with chronic conditions
• Support caregivers, families, and people living with chronic conditions to enhance quality of life and ensure safety at home
• Conduct biopsychosocial assessments to identify strengths, goals, unmet health-related social needs, and safety concerns
• Develop personalized, culturally responsive care plans aligned with clients’ values and needs
• Provide disease- and stage-specific education using the resource library
• Refer and connect family caregivers and patients to community-based services and supports
• Communicate with primary care physicians and healthcare specialists to ensure continuity of care
• Provide caregiver education focused on burnout, self-care, resiliency, skills training, and support groups
• Track and maintain contact frequency based on the program model and policy
• Participate in monthly transdisciplinary meetings to collaborate and coordinate care
• Document all interactions, including presenting issues, goals, interventions, and action plans
• Follow company policies, procedures, clinical protocols, and client confidentiality requirements
• Represent Nolia Health at community events, health fairs, senior centers, and healthcare partner organizations
• Educate stakeholders about Nolia Health’s services and build relationships generating referrals and community engagement
• Provide virtual telehealth care to patients and families in home settings
• Provide ongoing case-management-type support in collaboration with MDs, Neuropsychologists, Nurse Practitioners, and Social Workers

Care Navigator – Part-Time

Nurse Practitioner

• Navigate and manage complex chronic comorbidities
• Create and implement treatment plans for patients and family caregivers
• Develop personalized care plans with the transdisciplinary team
• Monitor patient progress and adjust care plans
• Collaborate with healthcare professionals to ensure coordinated holistic care
• Stay current with trends and advancements in geriatric care
• Conduct screenings and assessments for social determinants of health and behavioral needs
• Collaborate with the transdisciplinary team during care delivery
• Provide high-quality customer service
• Provide clinical and medical education to clients and staff
• Participate in virtual care conferencing
• Update and maintain medical records
• Participate in quality improvement initiatives and develop best practices
• Contribute to the strategic direction of Nolia Care services
• Provide virtual telehealth care to senior patients with chronic conditions and their family caregivers

Ecommerce Conversion Rate Optimization Specialist

Care Navigator – Part-Time

Advanced Registered Nurse Practitioner, CA Licensed