MainStreaming

Support Engineer

• Provide advanced technical support to customers
• Troubleshoot and resolve issues related to the CDN platform
• Manage and resolve customer incidents with timely communication and resolution
• Identify and analyze recurring issues to prevent future occurrences
• Conduct in-depth root cause analysis
• Help implement effective solutions
• Monitor services, infrastructure and alarms
• Contribute to and maintain an accurate knowledge base
• Participate in a 24/7 on-call rotation for off-hours support
• Identify process improvement opportunities and streamline workflows
• Work closely with other teams on critical incidents and solutions

Explore Customer Support Engineer at MainStreaming. Review requirements and application details.

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Customer Support Engineer