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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success within B2B SaaS, focusing on predictive maintenance and asset performance. Capable of translating technical concepts into business value while fostering strong customer relationships and driving measurable ROI.
Highest-signal resume keywords
Customer Success ManagementPredictive MaintenanceIoT Sensors and Machine DataData Analysis and ROI MetricsTraining and Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Predictive AnalyticsCondition-Based MonitoringUsage-Based MaintenanceAnomaly DetectionDowntime ReductionSCADA/PLC SystemsMQTTIntegration of Live Equipment DataKey Performance IndicatorsQuarterly Business Reviews
Soft Skills
Strong Communication SkillsInterpersonal SkillsAnalytical MindsetCollaborationAdaptability
Tools & Technologies
MaintainXIgnitionOperational Technology SystemsTelemetry DataCustomer Relationship Management Software
Industry Keywords
B2B SaaSIndustrial Maintenance PracticesAsset Intelligence SolutionsCustomer FeedbackSubscription Expansion
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Help customers adopt MaintainX asset intelligence solutions
- Partner with operators, reliability engineers and IT leaders to integrate live equipment data into MaintainX
- Connect sensors and operational technology systems
- Help customers realize measurable return on investment
- Build customer relationships and understand maintenance and reliability objectives
- Advise customers on predictive maintenance, condition-based monitoring and asset performance
- Define success metrics and quantify predictive-maintenance ROI
- Review usage and key performance indicators
- Conduct Quarterly Business Reviews
- Recommend strategies to improve asset health, reduce downtime and optimize maintenance costs
- Conduct product demonstrations, training sessions and webinars
- Provide best-practice guidance on condition-based maintenance, usage-based preventive maintenance, anomaly detection and downtime tracking
- Collaborate with Sales on upsell and cross-sell opportunities
- Work with Support to resolve issues
- Relay customer feedback and influence Product and Engineering roadmap priorities
- Use behavioral and telemetry data to segment the customer portfolio
- Identify at-risk customers and develop proactive outreach strategies
- Address adoption challenges and support renewals and subscription expansion
- Provide Product and Engineering feedback on integration pain points, data quality and feature requests
Requirements
What you’ll need- 4+ years of experience in Customer Success or a similar customer-facing role within a B2B SaaS company
- Experience supporting enterprise accounts with complex implementations and multiple stakeholders
- Familiarity with industrial maintenance practices and predictive maintenance concepts
- Experience with or strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
- Ability to translate technical concepts into business value
- Ability to explain streaming equipment data, usage-based maintenance, condition-based work orders, predictive analytics, downtime reduction and maintenance cost reduction
- Strong communication and interpersonal skills
- Ability to lead training sessions for technical and non-technical audiences
- Comfort presenting to executives and frontline teams
- Analytical mindset and ability to use adoption, usage and ROI data to drive action
- Comfortable working in a fast-paced, dynamic environment and collaborating across multiple teams
- Ability to work in the listed location
- Legal authorization to work in the United States
Benefits
Comp & perks- Base pay package may include an annual bonus
- Equity may be included in compensation
- Benefits differ by country, including health coverage, retirement and leave plans
- Autodesk benefits information is available for U.S. roles
- Belonging and inclusion culture
- Voluntary diversity and inclusion survey participation does not affect the application