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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex software implementations and client relationships, ensuring high levels of customer satisfaction and effective knowledge transfer. Proficient in understanding business requirements and delivering training to enhance product adoption and operational efficiency.
Highest-signal resume keywords
Software Implementation ManagementClient Relationship ManagementTraining DeliveryBusiness Requirements DefinitionFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationApplication EngineeringBusiness ConsultingUser TrainingFunctional Specifications ReviewChange ManagementOperations ManagementEngineering PrinciplesProject ManagementStakeholder Management
Soft Skills
Excellent CommunicationInterpersonal SkillsTime ManagementPresentation SkillsFacilitation Skills
Industry Keywords
Enterprise CustomersClient SatisfactionMaintenanceReliabilityOperationsConstructionCross-Functional CollaborationKnowledge TransferFast-Paced EnvironmentProfessional Memberships
About the role
Key responsibilities & impact- Manage complex, multi-phase software implementations and change management across cross-functional stakeholders
- Lead customer interactions throughout the implementation lifecycle to maximize product value, drive adoption, and support long-term success
- Serve as client manager, understand business operations, manage expectations, and ensure end-user satisfaction
- Deliver formal training to client project teams and/or end users
- Provide knowledge transfer to internal team members during onboarding
- Demonstrate product, service, and best-practice knowledge
- Track, communicate, troubleshoot, and resolve client issues
- Manage multiple accounts, deadlines, and milestones
- Recommend workflows based on clients’ maintenance, operations, and management needs
- Collaborate with product, sales, account management, and other internal teams
Requirements
What you’ll need- Relevant experience supporting enterprise customers in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
- Experience managing complex implementations and multiple stakeholder groups
- Degree in engineering or a related field
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Excellent client relationship skills and ability to manage client expectations
- Understanding of business requirements definition, functional specifications review, user training, and deployment
- Ability to manage multiple priorities in a fast-paced environment while maintaining quality and client satisfaction
- Technology savvy and capacity to become an expert in the software quickly
- Self-starter comfortable with minimal oversight and tight deadlines
- Ability to learn the MaintainX product within 30 days
- Must have the right to work in Barcelona, Spain
- Ability to travel up to 20%
- Fluent in English
- Fluent in French and/or Spanish is preferred
- Membership in professional organizations and/or relevant professional certifications is a plus
Benefits
Comp & perks- Base pay package may include commission, an annual bonus and equity
- Benefits differ by country, including health coverage, retirement and leave plans
- Belonging and inclusion culture
- Optional diversity and inclusion survey participation without impact on application