Senior Program Manager, Patient Services

Mallinckrodt Pharmaceuticals

. Provide day-to-day organizational oversight for patient services teams and activities .

Posted 9/29/2026full-timeRemote • Florida • United StatesSenior💰 $138,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient services operations, reimbursement support models, and affordability programs, with a strong focus on project management, strategic oversight, and cross-functional leadership. Proficient in financial planning, KPI management, and stakeholder communication to drive operational excellence and process optimization.

Highest-signal resume keywords

Patient Services OperationsProject ManagementReimbursement Support ModelsCross-Functional LeadershipFinancial Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ForecastingKPI ManagementExpense TrackingProcess OptimizationRisk AssessmentChange ManagementAnalytical Problem-SolvingExecutive Dashboard DevelopmentStakeholder Influence

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong CollaborationDetail-OrientedHighly Organized

Certifications & Qualifications

PMP CertificationMaster's DegreeMBA

Industry Keywords

Patient AccessAffordability ProgramsHUB OperationsRare Disease ExperienceSpecialty Pharmacy OperationsBenefit DesignsPayer ProcessesPrior AuthorizationAppeal ProcessesPatient Support Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide day-to-day organizational oversight for patient services teams and activities
Lead project management for patient service activities, including deliverables, meetings, timelines, status updates, and risk reporting
Serve as the main point of contact for third parties, agencies, and patient material vendors
Track and manage purchase orders and invoices for patient services programs
Manage patient support materials through promotional resource committee workflows, including development, review, submission, approval tracking, communication, and expiry compliance
Partner with IT and system teams to implement patient service materials and roll them out to vendor end users
Lead enterprise-level planning, governance, prioritization, and execution of strategic patient services initiatives
Provide strategic oversight and performance management for external vendors and HUB partners, including KPI and SLA management
Own budget forecasting, accrual management, expense tracking, and financial planning
Develop executive dashboards, scorecards, and business reviews for senior leadership
Lead root cause analyses, risk assessments, and complex issue resolution
Serve as business lead for process optimization, operational excellence, and change management
Act as a subject matter expert in reimbursement, patient access, affordability, and patient support operations

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 8-10 years of progressive experience in patient services, reimbursement, access, affordability programs, HUB operations, or related pharmaceutical support services
Leadership of complex cross-functional initiatives
Rare disease experience strongly preferred
Excellent written and verbal skills
Excellent problem-solving abilities using process mindset and analytics
Strong collaboration skills
Conscientious, detail-oriented, and highly organized
Strong project management skills
Understanding of benefit designs, payer processes, prior authorization, and appeal processes
Expertise in patient services operations, reimbursement support models, affordability programs, specialty pharmacy operations, and HUB services
Mastery in cross-functional leadership, executive communication, stakeholder influence, and program governance
Strong executive presence and ability to influence decisions without direct authority
Willingness to travel and work long and/or irregular work hours as necessary
Master’s degree, MBA, PMP certification, or equivalent advanced professional designation preferred

Benefits

Comp & perks

Competitive pay and benefits
Bonus eligibility in accordance with the applicable program
Total Rewards package