Customer Service Representative – Public Safety

Mallory Safety and Supply

. Build and send accurate quotes quickly, including pricing from manufacturers on non-stock items, and follow up on open quotes .

Posted 10/7/2026full-timeRemote • Oregon • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in order entry and customer service within a distribution environment, with strong attention to detail and effective communication skills. Capable of managing high volumes of orders and quotes while utilizing ERP and CRM systems to enhance operational efficiency.

Highest-signal resume keywords

Order Entry ExperienceP21 ERP ProficiencyDynamics CRM ExperienceAttention To DetailClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingQuote ManagementContract Pricing ApplicationNon-Stock Item SourcingFreight Calculation

Soft Skills

Customer ServiceTeam CollaborationProblem SolvingSense Of Urgency

Tools & Technologies

Microsoft OfficeDynamics CRMP21 ERP

Industry Keywords

DistributionGovernment Purchasing ContractsPublic Sector SupportSafety ProductsEmergency Response Products

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build and send accurate quotes quickly, including pricing from manufacturers on non-stock items, and follow up on open quotes
Enter and process orders in P21, including OMNIA contract orders, with correct contract number, pricing and ship-to information
Confirm agency registration in P21 for OMNIA pricing and handle registration when needed
Apply contract pricing rules, including freight and applicable state contract fees, and escalate pricing questions appropriately
Track orders from purchase order to delivery by confirming with vendors, communicating ship dates, and resolving backorders and delays
Handle returns, RMAs, sample requests, and warranty or service issues with vendors and the Mallory service team
Answer customer questions by phone, email, and Teams, routing technical or product-selection questions appropriately
Document customer interactions, cases, and quote revisions in Dynamics CRM
Identify and pass sales opportunities to account managers
Support a high volume of line items across multiple account managers while maintaining accuracy
Collaborate with purchasing, accounts receivable, shipping, and service teams

Requirements

What you’ll need

1+ year of customer service, order entry or inside sales support experience, preferably in distribution
Strong attention to detail with numbers, part numbers, pricing and customer information
Clear written and verbal communication, and a sense of urgency on customer requests
Ability to manage a high volume of open quotes and orders without letting any fall through
Comfort learning new systems quickly, including ERP and CRM software
Ability to work independently and as part of a team
Proficiency with Microsoft Office
Experience with P21 or another distribution ERP
Experience supporting government, public safety or public sector customers
Experience with cooperative purchasing contracts (OMNIA Partners, Sourcewell, state contracts) or government purchase orders and RFQs
Background in safety, PPE, fire, law enforcement or emergency response products
Experience sourcing non-stock items from manufacturers
Experience with Dynamics CRM

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k) with an employer match program
Employer-paid Long Term Disability
Voluntary Term Life, Accident, and Disability Insurance
Employee Assistance Program with financial wellness and planning benefits
Paid time off
7 paid holidays throughout the year
Yearly appraisal and bi-annual reviews
Certifications and continued job development opportunities
Opportunities for promotion and growth
Positive company culture