Mallory Safety and Supply

Customer Support

• Build and send accurate quotes quickly, including pricing from manufacturers on non-stock items, and follow up on open quotes
• Enter and process orders in P21, including OMNIA contract orders, with correct contract number, pricing and ship-to information
• Confirm agency registration in P21 for OMNIA pricing and handle registration when needed
• Apply contract pricing rules, including freight and applicable state contract fees, and escalate pricing questions appropriately
• Track orders from purchase order to delivery by confirming with vendors, communicating ship dates, and resolving backorders and delays
• Handle returns, RMAs, sample requests, and warranty or service issues with vendors and the Mallory service team
• Answer customer questions by phone, email, and Teams, routing technical or product-selection questions appropriately
• Document customer interactions, cases, and quote revisions in Dynamics CRM
• Identify and pass sales opportunities to account managers
• Support a high volume of line items across multiple account managers while maintaining accuracy
• Collaborate with purchasing, accounts receivable, shipping, and service teams

Explore Customer Service Representative – Public Safety at Mallory Safety and Supply. Review requirements and application details.

Customer Service Representative – Public Safety

Account Manager

• Grow Mallory's business with public safety and public sector agencies, with the OMNIA Partners contract as the primary vehicle
• Open new agencies and expand existing ones across departments
• Move quotes through to closed orders
• Work closely with the Public Safety customer service team, vendors and the OMNIA Partners field team
• Open new agencies and expand existing ones through outbound calls, email, virtual meetings and targeted outreach
• Present the OMNIA Partners contract and explain eligibility, competitive solicitation requirements and account setup
• Grow across departments within cities or counties, including police, fire, corrections, public works, utilities, parks and emergency management
• Respond to quote requests, RFQs and informal bids, and assess when formal bids are worth pursuing
• Help agencies spend grant funding on schedule with complete quotes and documentation
• Consolidate agency requirements across multiple manufacturers into one contract and order
• Coordinate samples, demos, product training and pricing support with manufacturer partners
• Maintain accounts, contacts, opportunities and next steps in Dynamics CRM
• Support contract compliance, accurate pricing, sales reporting and OMNIA administrative requirements
• Collaborate with OMNIA Partners field representatives and Mallory's outside sales team
• Stay current on public safety products, procurement trends, funding programs and competitor activity

Explore Public Safety Account Manager at Mallory Safety and Supply. Review requirements and application details.