Customer Success – Public Sector

Malt

. Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions .

Posted 9/22/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in public sector operational processes, including compliance with public procurement and contract management. Proficient in managing complex client relationships and facilitating effective communication among stakeholders.

Highest-signal resume keywords

Public Sector ExperienceOperational Contract ManagementPublic Procurement KnowledgeAdvanced Proficiency in Gsheet/ExcelFluent in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ManagementContract ManagementBudgetary Validation WorkflowsPublic Administration FamiliarityDispute Resolution

Soft Skills

Interpersonal SkillsDiplomacyOrganizational Skills

Tools & Technologies

GsheetExcelNotionLooker

Industry Keywords

Public ProcurementPurchase OrdersFramework AgreementsLegal CommitmentsPublic Tenders

About the role

Key responsibilities & impact

Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions
Anticipate the end of purchase orders or contracts and provide proactive follow-ups to ensure business continuity and secure renewals
Pilot public-sector operational processes, including management and compliance of quotes/purchase orders, tracking Legal Commitments, validating activity reports/CRA, and monitoring budget consumption
Act as the dedicated point of contact for public decision-makers and resolve operational incidents
Master technical and administrative specifications (CCTP, CCAP, CCAG) and SLAs for framework agreements
Identify public-administration operational pain points and collaborate with Ops, Product, and Tech teams to automate and adapt the platform
Work transversally with Account Managers dedicated to the Public Sector
Ensure smooth deployment and execution of framework agreements and public tenders throughout their lifecycle
Ensure compliance with public procedures and track commitments
Serve as the primary operational contact for public beneficiaries and freelancers

Requirements

What you’ll need

A previous public sector experience is mandatory for this job
Solid background in managing complex client relationships, onboarding large accounts, or operational contract management
Keen sense of organization and familiarity with the inner workings of public administration
Notions of public procurement, purchase orders, Chorus Pro, and budgetary validation workflows
Excellent interpersonal skills and diplomacy
Ability to resolve disputes or complex situations with a variety of stakeholders
Advanced proficiency in Gsheet/Excel, Notion, and Looker
Appetite for AI applications
Native/fluent level of French
Professional level of English
Background screening may be required

Benefits

Comp & perks

Equity: Every Malter is entitled to stock options
Lunch vouchers (legal benefit): €9/day on your Swile card
Transportation (legal benefit): 50% reimbursement (any type of transport)
Healthcare insurance (legal benefit)
RTT: From 8 to 12 days off per year
Sports: Company participation to a Gymlib (Wellpass) membership
Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
Remote work: Hybrid policy balancing on-site and home office
Team building events organized every year