Junior Technical Writer

Malwarebytes

. Work with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for customers .

Posted 10/7/2026full-timeRemote • United States, IrelandJunior💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical communication, with a strong focus on creating clear and concise documentation for SaaS and mobile products. Proficient in SEO optimization, HTML, and CSS, while possessing excellent editing and communication skills.

Highest-signal resume keywords

Technical CommunicationSEO OptimizationHTML SkillsCSS SkillsExperience in SaaS Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingEditingContent CreationDocumentation ReviewKnowledge of AICybersecurity KnowledgeWriting for B2C ProductsWindows Systems ExperienceMacOS Systems ExperienceIOS and Android Systems Experience

Soft Skills

Self-StarterSelf-MotivatedAbility to PrioritizeDeadline ManagementCommunication Skills

Tools & Technologies

Graphics Creation ToolsDocumentation ToolsKnowledge Management Systems

Industry Keywords

SaaSB2CTechnical DocumentationCustomer SupportKnowledge SharingDocumentation Standards

Tech Stack

Tools & technologies

AndroidCyber SecurityiOSMacOS

About the role

Key responsibilities & impact

Work with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for customers
Deliver high-quality documentation that is clear, concise, and technically accurate
Follow best practices to ensure documentation meets standards for quality, graphics, format, and style
Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction
Contribute to a strong knowledge-sharing community within support
Work with support, engineering, and product management teams to gather data and information
Review documentation for accuracy, consistency, quality, and SEO optimization

Requirements

What you’ll need

Bachelor's degree in English, Communications, or a related field OR equivalent experience
0 - 3 years of experience in a technical communication role
Experience writing for SaaS, mobile, and desktop B2C companies or products
Knowledge of AI
Self-starter who isn't afraid to ask for help and questions
Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities; ability to work under pressure
Excellent editing, writing, and communication skills
Experience writing content for both home and business users, and Windows, macOS, iOS, and Android systems
Knowledge of cybersecurity trends and topics
HTML and CSS skills
Search engine optimization experience
Comfortable creating clean, on-brand graphics and screenshots to support written documentation
If located in the US, ability to work earlier hours to accommodate the Europe time zone

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance coverage
Employee Referral Bonus Program
Wellness programs
401k and employer matching for (US Employees)
Comprehensive Time Off policy