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Director of Practice Management
Manatt, Phelps & Phillips, LLP. Serve as the primary point of contact and strategic partner to industry and practice group leadership on strategic and operational matters .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong strategic business planning, project management, and financial acumen within a professional services environment. Capable of leading cross-functional teams, managing complex projects, and driving process improvements to enhance performance metrics and profitability.
Highest-signal resume keywords
Strategic Business PlanningProject ManagementFinancial AcumenCross-Functional Team LeadershipSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AdministrationPractice ManagementBudgetingPerformance Metrics ImprovementProblem SolvingData-Driven ReportingProcess ImprovementTalent RecruitmentOnboardingPolicy Compliance
Soft Skills
Interpersonal CommunicationExecutive PresenceAdaptabilityInitiativeCollaboration
Tools & Technologies
Microsoft Office SuiteProject Management ToolsBusiness Intelligence ToolsSalesforceTableau
Certifications & Qualifications
Bachelor's DegreeMBA Preferred
Industry Keywords
Professional ServicesLegalConsultingFinancialPractice Group Leadership
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Serve as the primary point of contact and strategic partner to industry and practice group leadership on strategic and operational matters
- Lead development of practice/industry group business plans aligned to the firm strategic plan
- Drive execution of business plans, monitor progress, and communicate status against goals
- Lead project management of key Practice/Industry initiatives
- Organize and execute periodic Practice/Industry group meetings, including agendas, speakers, presentations, facilitation, and follow-up
- Foster engagement and a positive, collaborative culture
- Partner with Finance on revenue budgets and forecasts
- Manage Practice/Industry expense budgets with business professional teams
- Develop strategies to improve performance metrics and profitability
- Support alternative fee arrangement development and approval
- Align Marketing and Business Development resources, identify cross-selling opportunities, and support go-to-market strategies
- Support client satisfaction programs, pipeline management, and Salesforce data cleanliness
- Monitor utilization metrics, identify skill gaps and training needs, and support policy compliance
- Support talent recruitment, onboarding, performance review, advancement, and training initiatives
- Lead lateral hire integration
- Collaborate on new client/matter intake and approval processes
- Partner on technology, knowledge management, artificial intelligence, and practice-specific initiatives
- Deliver data-driven performance reporting and recommendations
- Drive process improvement and sharing of best practices
- Maintain documentation of processes, policies, and operational needs
- Perform other duties and special projects as assigned
Requirements
What you’ll need- Bachelor’s degree required; MBA preferred
- Minimum of 8 years of progressive experience in business administration, practice management, or business operations within a professional services environment (e.g. legal, consulting, financial)
- Proven ability to lead cross-functional teams and manage complex projects in a collaborative manner within a matrix organization
- Exceptional strategic business planning skills
- Strong project management and prioritization skills
- Strong financial acumen and budgeting skills
- Ability to identify problems, develop practical solutions, and deliver on-time, on-budget results
- Excellent interpersonal, written, and verbal communication skills
- Exceptional executive presence and presentation skills
- Sound independent judgment, tact, and discretion in handling sensitive and confidential information
- Ability to build trust and lead through influence
- Adaptability, initiative, and a positive, can-do attitude in a fast-paced evolving environment
- Proficiency in Microsoft Office Suite, project management tools, and business intelligence tools
- Proficiency in Salesforce or other CRM; Tableau reporting is a plus
Benefits
Comp & perks- A full range of medical, financial and/or other benefits dependent on the position
- Equal opportunity employer
- Reasonable accommodations available for applicants with disabilities