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Tech Stack
Tools & technologiesAndroidDNSFirewallsiOSJamfMacOSTCP/IP
About the role
Key responsibilities & impact- Prioritize and diagnose incidents according to agreed procedures and SLAs
- Complete daily IT checks and investigate incident causes
- Seek incident resolutions based on agreed SLAs
- Build new laptop and desktop workstations
- Carry out IT deployments and moves
- Manage company IT assets, including ordering, stock maintenance, user distribution, and tracking
- Write and update technical and process documentation
- Install and configure software for macOS, Windows, iOS, and Android
- Assist with maintaining office IT infrastructure, including Wi-Fi, server installations, telephony, and video conference equipment
- Complete additional project work as instructed by management
Requirements
What you’ll need- 5+ years of Helpdesk/ServiceDesk experience
- Experience with Google Workspace (G-Suite)
- Experience troubleshooting Mac OS & iOS
- Exposure to MDM products like Jamf and Intune
- Active Directory administration
- Experience with Service Desk ticketing systems such as Jira
- Experience supporting Windows and Microsoft Office365 suite of products
- Understanding of basic networking, TCP/IP, DNS, DHCP, etc.
- Decent security awareness and expertise in maintaining related tooling, including endpoint agents, user disk encryption, and personal firewalls
- AV support experience
- Excellent verbal and written communication skills in English
- Comfortable working in a fast-paced environment with global teams
- Positive, committed, flexible, problem-solving, forward-thinking, and self-starting approach
- Excellent time management and ability to manage multiple priorities
Benefits
Comp & perks- Mangopay’s regulated payment infrastructure and wallet-based platform
- Global team collaboration
- Hybrid workplace arrangement