Bilingual Customer Experience Specialist, French

Manion, Wilkins & Associates Ltd.

. Serve as the first point of contact for Plan Members and their healthcare providers via phone, email, and live chat .

Posted 11/9/2026full-timeEtobicoke • CanadaJuniorMid-Level💰 CA$45,000 - CA$49,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication skills in English and French, with a strong ability to manage customer inquiries and provide accurate information. Proven experience in a customer-facing role, emphasizing multitasking, active listening, and a collaborative approach to problem-solving.

Highest-signal resume keywords

Bilingual French CommunicationCustomer Service ExperienceActive Listening SkillsMultitasking AbilitiesTech-Savvy

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationTime ManagementProblem-SolvingCollaborationProfessionalism

Tools & Technologies

Customer Service Software

Industry Keywords

Call Center EnvironmentEmployee Group Benefits PlanPlan Coverage InformationClaims ProcessesCustomer Inquiries

About the role

Key responsibilities & impact

Serve as the first point of contact for Plan Members and their healthcare providers via phone, email, and live chat
Provide plan coverage information
Explain claims processes
Support customer inquiries and create a smooth, positive experience
Advocate for Plan Members and deliver exceptional service
Manage multiple priorities efficiently while remaining focused and composed
Handle difficult interactions positively and professionally
Contribute to a collaborative, solutions-focused environment
Handle inquiries confidently and provide clear, accurate, and helpful responses

Requirements

What you’ll need

Excellent communication in English, both spoken and written
2+ years of experience in a customer-facing or call center environment
Post-secondary education
Strong active listening skills
Excellent multitasking and time management abilities
Tech-savvy, with comfort using a variety of customer service software and systems
Able to work independently and within a team environment
Previous participation in an employee group benefits plan
Fluent in French, as indicated by the bilingual French role requirement

Benefits

Comp & perks

Option for overtime
Minimum 3 weeks' vacation
Flex days
Wellness programs
Employee education program
Extended health and dental benefits
Retirement Pension Plan (RPP)
Flexible work options
Comprehensive mental health resources
Social and wellness committees
Accommodation during any stage of the hiring process