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Service Centre Clerk
Manitoba Public Insurance. Greet customers and provide courteous and professional first point of contact .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively greeting and assisting customers, managing inquiries, and performing financial transactions. Proficient in office procedures and Microsoft Office applications, with the ability to prioritize tasks and work collaboratively in a team environment.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyOffice Equipment OperationFinancial Transaction HandlingKnowledge of MPI Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office Software OperationFinancial TransactionsKnowledge Tests AdministrationDocument ManagementTriage Duties
Soft Skills
InitiativeTeam CollaborationTask PrioritizationEffective CommunicationProblem Solving
Tools & Technologies
Standard Office EquipmentFax MachinePhotocopierPrinter
Industry Keywords
Customer Service EnvironmentOffice ProceduresMPI Policies and Procedures
About the role
Key responsibilities & impact- Greet customers and provide courteous and professional first point of contact
- Perform garage triage duties and check in customers for scheduled appointments
- Coordinate vehicle traffic for estimating and driver testing appointments
- Triage customer enquiries within level of authority and escalate issues or concerns
- Assist customers in person or by phone according to office processes
- Receive customer or vendor calls and messages
- Assist with administering Knowledge Tests and basic IWS transactions
- Perform routine tasks according to departmental procedures
- Perform financial transactions as required
- Print Knowledge Test and Driver Testing schedules for the next business day
- Prepare, distribute and file correspondence
- Receive, sort, stamp, scan and distribute incoming documents
- Operate standard office equipment
- Fax, photocopy and print documents as instructed
Requirements
What you’ll need- High school diploma or equivalent
- One year of experience in an office and/or customer service environment
- Learn and/or operate office software and equipment
- Working knowledge of Microsoft Office applications
- Work with minimal direction and exercise initiative
- Handle multiple tasks and prioritize assignments
- Work effectively in a team environment
- Working knowledge of MPI policies and procedures related to products and coverage
Benefits
Comp & perks- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Onsite employee gym facility (Cityplace)
- Discounted gym memberships
- Wellness account
- Employee recognition programs
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
- Technical expertise and assistance to support employee activities in safety and health