Manitoba Public Insurance

Operations

• Maintain MPI computing and enterprise print environments.
• Manage high-volume and colour printing, print operations, printer consumables, print quality control, ad-hoc print requests, and customer letter reprints.
• Assist vendors with technical printer repairs.
• Assist with hardware upgrades and maintenance.
• Run daily batch submissions, file transfers, print operations, and similar procedures.
• Schedule, review, and optimize scheduling processes.
• Provide extended-hour shift coverage and on-call support for print, reporting, and technical jobs.
• Work with Application Services to ensure technical procedures are accurate.
• Participate in IT Asset Management procedures, including shelved equipment and disposals.
• Manage printer consumables, paper, and pre-printed form inventories.
• Coordinate portable offsite tape media.
• Audit and securely destroy electronic media and devices.
• Develop and maintain IT support documentation and publish procedures.
• Collaborate with technical teams to ensure document and procedure quality.
• Participate in change management processes for safe and orderly operations-related changes.
• Provide operational expertise to other areas as a consultant resource.
• Recommend and implement improvements to IT Operations procedures and practices.
• Perform other duties as assigned.

IT Operations Administrator

Clerk

• Schedule and coordinate multi-party in-person, teleconference, and videoconference meetings
• Coordinate pre-mediations, mediations, and approved adjourned and reconvened mediations
• Maintain and update mediation schedules, mediator and Claims Advisor availability lists, and the AIM calendar
• Prepare and obtain signed videoconference authorizations and agreements to mediate
• Prepare correspondence, confirmations, and authorizations
• Receive, copy, organize, and file documents
• Courier approved files to mediators
• Arrange interpreters through the Language Bank when required
• Review claimant and MPI documentation for Personal Health Information Act (PHIA) compliance
• Prepare reimbursement requests and payment requisitions
• Process mediator invoices for payment
• Prepare information binders for new mediators
• Coordinate office supply requests and office equipment maintenance
• Perform photocopying and maintain the filing system
• Drop off and pick up mail
• Greet mediation participants and set up mediation rooms
• Perform other duties as assigned

Clerk 1

Estimator

• Inspect vehicles at service/claim centres and satellite estimating locations
• Confirm vehicle damage and prepare estimates using an automated estimating system
• Follow MPI Estimating Standards and Original Equipment Manufacturer repair procedures
• Organize and complete road call estimates for customers and repair facilities
• Review supplements and first estimates submitted by repair facilities
• Review Direct Repair estimates, supplements, and photographs
• Review and approve estimates and supplements for mouse infestation claims, off-road vehicles, recreational vehicles, and motorcycles
• Review and approve claims submitted through the virtual claims file process
• Complete first estimates on commercial vehicles
• Determine whether vehicles are repairable or total losses
• Review completed repairs and authorize additional repairs as required
• Complete documentation supporting claim file decisions, investigations, and legal action

Representative

• Provide face-to-face customer service related to Manitoba Public Insurance products, services, claims-related services and policies
• Sell and issue MPI products and services
• Issue, renew and update driver’s licences
• Perform Canada-wide searches on the Driver Licence System (zScope)
• Issue driving-in-force letters, conditional licences, permits and suspension notices
• Communicate with customers regarding licence suspensions, licensing requirements, driver programs and the Driver Safety Rating system
• Verify documents and letters, including abstracts and claims experience letters
• Create testing appointments and administer electronic and oral knowledge tests
• Assist with motorcycle road testing in the trailing vehicle where offered
• Check customers in and verify eligibility for driver testing appointments
• Provide information related to cognitive assessments through Driver Fitness
• Interpret online customer policy information
• Issue, cancel, renew and update registration and insurance policies
• Counsel customers on insurance coverage and additional coverage options
• Administer the International Registration Plan, pick-up and pay, and renewals
• Explain Canadian Loss Experience Automobile Rating and rate determination
• Administer salesperson and dealer tests
• Issue, renew and replace dealer plates and sell Dealer Interim Registration Permits
• Issue, renew and replace Repairer plates
• Explain Driver Z program, parental consent, cancellation and refund processes
• Print and witness Total Loss documents and complete associated IWS transactions
• Witness documents requiring a witness or Commissioner for Oaths
• Issue GST refunds and receive payments
• Monitor inboxes and schedule non-driver, adjuster and New Claim appointments
• Calculate earned premiums for claim coverage consideration
• Receive payments for claims buybacks
• Receive tow bills and prepare payments
• Book interview appointments and collect fees
• Review and analyze evidence collected and make decisions on application status

IT Operations Administrator

Clerk 1

Estimator

Service Centre Representative