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Service Centre Representative – Bilingual, French/English
Manitoba Public Insurance. Provide face-to-face customer service for Manitoba Public Insurance products, services, claims-related services and policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and administrative capabilities, with proficiency in handling Manitoba Public Insurance products and services. Possesses intermediate French language skills for effective communication and customer interaction.
Highest-signal resume keywords
Customer Service ExperienceAdministrative Office ExperienceIntermediate French Language SkillsValid Driver's LicenceExperience with MPI Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Driver Licence System (zScope)Knowledge Tests AdministrationVision Tests AdministrationDocument VerificationPayment CollectionCustomer RegistrationClaims Document ManagementTotal Loss Document ProcessingMotorcycle Road Test AssistanceDriver Education Program Knowledge
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsAttention to DetailProblem-Solving Skills
Tools & Technologies
CARS SystemElectronic Testing ToolsPayment Processing Systems
Industry Keywords
Manitoba Public InsuranceDriver LicensingGraduated Driver LicensingDriver Safety RatingVehicle Safety Supplies
About the role
Key responsibilities & impact- Provide face-to-face customer service for Manitoba Public Insurance products, services, claims-related services and policies
- Sell and issue MPI products and services
- Issue, renew and update driver’s licences
- Perform Canada-wide searches on the Driver Licence System (zScope)
- Issue driving-in-force letters, conditional licences, permits and suspension notices
- Explain driver’s licence suspensions, renewal refusal regulations, Graduated Driver Licensing, Driver Education Student Programs, licence-class requirements and the Driver Safety Rating system
- Create and schedule testing appointments and collect payments
- Verify customer identity and conduct vision tests
- Administer electronic and oral knowledge tests and explain errors
- Assist in the trailing vehicle during motorcycle road tests where offered
- Sell vehicle safety supplies, including inspection certificates, safety decals and BIICs
- Administer salesperson and dealer tests
- Register and schedule customers for Driver Z classes and receive payments
- Explain Driver Z, parental consent, cancellation and refund processes
- Reschedule estimate and adjuster appointments
- Print and witness Total Loss documents and complete associated IWS transactions
- Witness documents requiring a witness or Commissioner for Oaths
- Issue GST refunds and receive payments
- Receive, scan and upload claims documents into CARS and notify adjusters
- Provide customers with program information
- Book interview appointments and collect fees
- Capture customer photos and signatures, enter birth-certificate information and scan identity documents
Requirements
What you’ll need- High school diploma or equivalent
- Three years of customer service and administrative office experience
- Intermediate 2 oral French language skills required
- French language skills at Intermediate 2 level in oral and written communication
- Valid driver’s licence
- Visual acuity correctable to 20/20 with lenses and no colour blindness for employees performing additional enhanced identity interview duties
- Education in customer service or business-related courses is an asset
- Experience working with MPI products and services is an asset
Benefits
Comp & perks- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave for short-term disability
- Long-term disability coverage
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Discounted gym memberships and wellness account
- Employee recognition and rewards
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
- Technical expertise and assistance supporting employee safety and health activities