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Service Centre Representative
Manitoba Public Insurance. Provide face-to-face customer service related to Manitoba Public Insurance products, services, claims-related services and policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and administrative processes related to Manitoba Public Insurance products, including licensing, registration, and claims management. Proficient in communication and document verification, with a strong understanding of insurance coverage options and regulatory requirements.
Highest-signal resume keywords
Customer Service ExperienceKnowledge of MPI ProductsDocument VerificationMS Office ProficiencyOral and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Driver Licence System (zScope)Insurance Policy ManagementClaims ProcessingKnowledge Testing AdministrationCognitive Assessment InformationTotal Loss Document ProcessingPayment ProcessingRegistration and LicensingEvidence Review and AnalysisPremium Calculation
Soft Skills
Listening SkillsResourcefulnessInitiative
Industry Keywords
Manitoba Public InsuranceDriver Safety Rating SystemCanadian Loss Experience Automobile RatingInternational Registration PlanDealer Interim Registration PermitsMotorcycle Road TestingCognitive AssessmentsInsurance Coverage OptionsDriver Z ProgramCommissioner for Oaths
About the role
Key responsibilities & impact- Provide face-to-face customer service related to Manitoba Public Insurance products, services, claims-related services and policies
- Sell and issue MPI products and services
- Issue, renew and update driver’s licences
- Perform Canada-wide searches on the Driver Licence System (zScope)
- Issue driving-in-force letters, conditional licences, permits and suspension notices
- Communicate with customers regarding licence suspensions, licensing requirements, driver programs and the Driver Safety Rating system
- Verify documents and letters, including abstracts and claims experience letters
- Create testing appointments and administer electronic and oral knowledge tests
- Assist with motorcycle road testing in the trailing vehicle where offered
- Check customers in and verify eligibility for driver testing appointments
- Provide information related to cognitive assessments through Driver Fitness
- Interpret online customer policy information
- Issue, cancel, renew and update registration and insurance policies
- Counsel customers on insurance coverage and additional coverage options
- Administer the International Registration Plan, pick-up and pay, and renewals
- Explain Canadian Loss Experience Automobile Rating and rate determination
- Administer salesperson and dealer tests
- Issue, renew and replace dealer plates and sell Dealer Interim Registration Permits
- Issue, renew and replace Repairer plates
- Explain Driver Z program, parental consent, cancellation and refund processes
- Print and witness Total Loss documents and complete associated IWS transactions
- Witness documents requiring a witness or Commissioner for Oaths
- Issue GST refunds and receive payments
- Monitor inboxes and schedule non-driver, adjuster and New Claim appointments
- Calculate earned premiums for claim coverage consideration
- Receive payments for claims buybacks
- Receive tow bills and prepare payments
- Book interview appointments and collect fees
- Review and analyze evidence collected and make decisions on application status
Requirements
What you’ll need- High school diploma or equivalent
- Education in customer service or business-related courses is an asset
- Three years of customer service and administrative office experience
- Experience working with MPI products and services is an asset
- Working knowledge of MS Office Software
- Intermediate listening and comprehension skills
- Initiative and ability to be resourceful
- Intermediate oral and written communication skills
Benefits
Comp & perks- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits, including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Onsite employee gym facility (Cityplace)
- Discounted gym memberships
- Wellness account
- Employee recognition programs
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
- Technical expertise and assistance to support employee activities in safety and health