IT Support Lead

Manna Drone Delivery

. Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues.

Posted 9/23/2026full-timeTulsa • Oklahoma • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and systems administration, with a strong focus on managing site-level infrastructure and leading technical teams. Proficient in troubleshooting, network management, and maintaining security standards across diverse environments.

Highest-signal resume keywords

IT Support ExperienceWindows And macOS SupportNetworking FundamentalsUnifi Hardware ManagementMicrosoft 365 Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationInfrastructure ManagementNetwork TroubleshootingEndpoint Security ManagementUser Account ProvisioningHardware ConfigurationAWS KnowledgeEdge Device ManagementVPN Configuration

Soft Skills

Excellent CommunicationPeople LeadershipProblem-SolvingIndependent Task ExecutionCross-Functional Collaboration

Tools & Technologies

UnifiMicrosoft 365Raspberry PiHP HardwareDell Hardware

Industry Keywords

IT SupportInfrastructure RolesOperational ResilienceRemote MonitoringTechnical Team Management

Tech Stack

Tools & technologies

AWSMacOSSwitching

About the role

Key responsibilities & impact

Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues.
Manage and mentor a small on-site IT support team, setting daily priorities and providing hands-on people leadership as U.S. headcount grows.
Deploy, configure, and maintain standardized site infrastructure kits, including networking gear, edge/jump-box devices, security cameras, and UPS units, as new U.S. sites come online.
Set up and maintain user accounts, provision hardware, and manage endpoint security in line with Corporate IT standards.
Diagnose and resolve network, connectivity, and cellular/site-link issues, escalating to Corporate IT in Ireland when specialist input is needed.
Coordinate with local vendors, ISPs, and contractors on-site, and manage hands-on troubleshooting that cannot be done remotely.
Document site environments, equipment inventories, and recurring issues.
Identify opportunities to strengthen IT security and operational resilience across U.S. sites, working with central IT Ops to implement agreed changes.
Work cross-functionally and across time zones with Manna's central IT Ops team in Ireland, executing its direction and feeding field insights back to IT Infrastructure leads.
Prioritize and execute tasks independently in a high-pressure, fast-scaling environment with minimal day-to-day supervision.

Requirements

What you’ll need

5+ years in IT support, systems administration, or infrastructure roles, including experience working independently or leading site-level IT.
Strong track record supporting both Windows and macOS environments.
Solid networking fundamentals — routing, switching, VPNs, and troubleshooting connectivity issues, including cellular/mobile-data links.
Experience with Unifi (access points, switches, gateways) and general hands-on hardware experience (HP, Dell).
Familiarity with Microsoft 365 (Exchange Online, SharePoint, Teams) administration.
Comfortable managing edge devices (e.g. Raspberry Pi or similar) for remote monitoring and jump-box access.
Knowledge of AWS, particularly identity/access services (e.g. Cognito), is a strong advantage.
Excellent communication skills, with the ability to work effectively across time zones with a remote parent IT team.
Willingness to travel to other U.S. sites as the operation grows.
Comfortable being the senior technical presence on-site, with sound judgment on when to resolve locally versus escalate.
Prior experience managing or mentoring a small technical team, comfortable balancing hands-on support work with day-to-day people leadership.