Manna Drone Delivery

Growth Marketing

• Drive consumer order volumes as the key KPI for the role.
• Help design and execute the B2C growth strategy across the US.
• Run the Tulsa consumer growth playbook, including promotions, local CRM, demand generation and initiatives to drive repeat orders.
• Drive order volume, frequency and retention across the app and aggregator partners.
• Develop and execute local campaigns and activations that build awareness and convert consumer interest into orders.
• Use CRM channels, including push, email and SMS, to drive engagement, repeat orders and consumer retention.
• Test promotions, campaigns and growth initiatives, using data to understand what works and scaling successful activity.
• Partner with the Senior Commercial Development Associate on vendor co-promotions and joint consumer initiatives.
• Work cross-functionally with Product, Operations, Commercial and Marketing to identify and address growth blockers limiting order volume.
• Use consumer interest and virality around drone delivery to create sustainable, repeatable demand.
• Share learnings from Tulsa and help develop growth approaches applicable as Manna expands across the US.

Consumer Growth Manager

• Own consumer order volume
• Design and execute the entire B2C growth strategy across all geographies
• Drive order volume, frequency, and retention across the app and aggregator partners
• Turn launches into moments with city-specific stunts and cultural hooks
• Make CRM, including push, email, and SMS, a revenue engine
• Leverage the virality of drone delivery without gimmicks
• Work with partners and merchants to co-fund promotions and unlock win-wins
• Scale successful initiatives and discontinue ineffective ones
• Report directly to the VP International Growth
• Influence Product and push the tech team to build required tooling

IT Support

• Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues.
• Manage and mentor a small on-site IT support team, setting daily priorities and providing hands-on people leadership as U.S. headcount grows.
• Deploy, configure, and maintain standardized site infrastructure kits, including networking gear, edge/jump-box devices, security cameras, and UPS units, as new U.S. sites come online.
• Set up and maintain user accounts, provision hardware, and manage endpoint security in line with Corporate IT standards.
• Diagnose and resolve network, connectivity, and cellular/site-link issues, escalating to Corporate IT in Ireland when specialist input is needed.
• Coordinate with local vendors, ISPs, and contractors on-site, and manage hands-on troubleshooting that cannot be done remotely.
• Document site environments, equipment inventories, and recurring issues.
• Identify opportunities to strengthen IT security and operational resilience across U.S. sites, working with central IT Ops to implement agreed changes.
• Work cross-functionally and across time zones with Manna's central IT Ops team in Ireland, executing its direction and feeding field insights back to IT Infrastructure leads.
• Prioritize and execute tasks independently in a high-pressure, fast-scaling environment with minimal day-to-day supervision.

IT Support Lead

DevOps Engineer

• Perform system safety and reliability assessments across aircraft systems and subsystems
• Lead the development, maintenance, and application of Design Failure Mode and Effects Analyses (DFMEAs)
• Develop a ground-up understanding of aircraft reliability, including component- and subsystem-level failure modes and dependencies
• Establish measurable reliability targets for subsystems in partnership with design and engineering teams
• Identify, assess, and communicate the highest-priority reliability risks
• Recommend risk-reduction and reliability-improvement actions based on engineering analysis, test data, and operational experience
• Support verification and validation activities to confirm that reliability requirements and targets have been met
• Analyse test results, field data, failure reports, and operational trends to identify emerging issues and drive corrective actions
• Work closely with the Airworthiness team to provide reliability evidence that meets stringent aircraft regulatory standards
• Report to the Head of Hardware Architecture, Reliability, and Validation
• Create visibility into significant reliability risks, establish actionable subsystem targets, and help build a disciplined reliability program supporting safe aircraft operations

Hardware Reliability Engineer

Operations

• Own daily performance across every Tulsa base, including uptime, order fulfilment, cancellations, safety and turnaround
• Ensure the ground operation meets Manna's Operations Manual and standards required by its Part 135 partner
• Manage Area Supervisors and an Operations Coordinator, including recruitment, performance, development and succession
• Own recruitment, onboarding, training and retention of a large part-time ground crew
• Own the shift lead programme, including identifying, training and developing crew members
• Own rostering and scheduling across every base seven days a week, including leave, absence and the on-call rota
• Build a culture of attendance, accountability and retention
• Bring new bases live with deployment and site delivery teams from handover to first flight
• Structure and staff each new area as it opens
• Own the day-to-day operational relationship with the Part 135 partner
• Hold aircraft availability and turnaround times accountable and escalate issues
• Own metro operating costs, including cost per delivery
• Monitor operational and safety metrics, investigate causes and drive fixes
• Structure the team to support additional bases without redesigning metro operations

Operations Manager

Full-stack Engineer

• Drive the technical strategy for onboard and embedded aircraft systems
• Set long-term architecture direction
• Lead high-stakes multi-project delivery
• Mentor senior engineers across the wider software organisation
• Define the architecture for aircraft onboard software and supporting firmware
• Set standards for reliability, performance, and scalability across aircraft systems
• Contribute to architectural decisions spanning multiple teams, including Aircraft, Airspace, and QA
• Lead design reviews for critical components in safety-critical environments
• Ensure roadmap execution while balancing near-term operational needs with long-term system health
• Own risk management, rollout strategy, incident learnings, and continuous improvement for aircraft software
• Partner with Hardware, Autonomy, Operations, and Aviation stakeholders
• Provide day-to-day technical leadership and coaching to software engineers
• Support hiring and onboarding to grow team capacity

Lead Software Engineer – Aircraft

Manager

• Secure entitlements and approvals, including zoning clearance, use determinations, variances, and special and conditional use approvals through decision.
• Conduct pre-application meetings and technical negotiations with planning staff.
• Present Manna’s case at planning commission meetings and hearings alongside Corporate Affairs when engagement is political.
• Build and maintain relationships with planning departments across current and prospective jurisdictions.
• Assess permitting requirements, zoning, land use, approval routes, timelines, and constraints for prospective cities and regions.
• Work with architects and engineers to align submissions with local requirements and incorporate constraints into standard site design.
• Select and manage zoning consultants, entitlement specialists, and planning advisors.
• Own permitting and zoning criteria used to rate sites in Manna’s tools.
• Work with Operations, Commercial, Corporate Affairs, and Site Delivery to confirm site viability, support stakeholder engagement, and hand over approved sites for construction.

Consumer Growth Manager

Consumer Growth Manager

IT Support Lead

Hardware Reliability Engineer

Operations Manager

Lead Software Engineer – Aircraft

Permitting & Entitlements Manager