Customer Growth Strategy Manager – Financial Services

ManpowerGroup Talent Solutions

. Partner with Financial Services clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service .

Posted 10/17/2026full-timeMilwaukee • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing growth strategies and actionable roadmaps for Financial Services clients, leveraging human-centered design and AI-driven insights to enhance customer experience and drive measurable business outcomes.

Highest-signal resume keywords

Growth Strategy DevelopmentCustomer Experience OptimizationHuman-Centered DesignAI-Enabled Delivery MethodsBusiness Transformation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business TransformationMarket Expansion StrategiesRevenue Growth StrategiesCustomer Engagement StrategiesOperational Efficiency ImprovementDesirability, Viability, Feasibility FrameworksCustomer Journey EvaluationValue Realization PlanningInsight GenerationCommercial Strategy

Soft Skills

Team LeadershipCoaching and MentoringFacilitation SkillsCollaborationCommunication

Tools & Technologies

AI ToolsEnterprise AI ToolsDigital Commerce PlatformsCustomer Experience ToolsData Analytics Tools

Industry Keywords

Financial ServicesManagement ConsultingInnovationCustomer StrategyMarketing

About the role

Key responsibilities & impact

Partner with Financial Services clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service
Translate business objectives into actionable roadmaps, operating models, and transformation plans
Identify and prioritize growth opportunities using customer needs, market trends, business performance, and competitive insights
Build business cases and value realization plans
Support transformation initiatives driving revenue growth, customer engagement, operational improvement, and market expansion
Lead customer research and insight generation to uncover unmet needs and growth opportunities
Apply human-centered design to develop products, services, experiences, and business models
Evaluate opportunities using desirability, viability, and feasibility frameworks
Facilitate client and internal workshops and collaborative working sessions
Evaluate end-to-end customer journeys and recommend improvements across people, processes, technology, data, and operating models
Help clients assess emerging technologies, including AI, and incorporate AI-driven insights into growth strategies
Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations
Coach and mentor junior team members
Partner across Accenture Song and Accenture to deliver integrated client solutions
Develop presentations, business cases, and executive-level communications
Travel up to 50% as required to support client engagements

Requirements

What you’ll need

Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services
Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency
Experience leading workstreams and managing teams in client-facing environments
Bachelor's degree
Travel may be required; travel amount may vary from 0% to 100% depending on business need and client requirements
Experience with customer experience, products, marketing, digital, commerce, service, human-centered design, commercial strategy, technology, AI-enabled delivery methods, and enterprise AI tools

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting