SAP ERCS Associate Director

ManpowerGroup Talent Solutions

. Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain .

Posted 10/16/2026full-timeMilwaukee • Wisconsin • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in leading large-scale transformation programs within the Utilities sector, particularly in Energy Retail and Customer Operations. Proven ability to drive digital transformation initiatives and enhance customer experience through data and AI applications while mentoring high-performing teams.

Highest-signal resume keywords

Utilities Sector ExpertiseEnergy Retail TransformationDigital Transformation LeadershipSAP CIS ImplementationClient Advisory and Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transformation Program LeadershipCustomer Operations ManagementMeter-to-Cash TransformationData Analytics ApplicationAI-Enabled Operations

Soft Skills

Exceptional Communication SkillsStorytelling AbilityCoaching and MentorshipLeadership Culture Development

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Experience ImprovementP&L ManagementComplex Engagement ManagementRevenue Growth StrategyHigh-Impact Opportunity Closing

About the role

Key responsibilities & impact

Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain
Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction
Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on customer experience, affordability, digital channels, and data/AI-enabled operations
Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth
Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements
Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation
Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice
Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact

Requirements

What you’ll need

At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation
Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives
Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions
Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes
Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements
Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts
Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences
Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments
Bachelor's degree

Benefits

Comp & perks

Full-time employment
Travel may be required; travel amount varies from 25% to 100% depending on business need and client requirements