Senior Engineer – CX

ManpowerGroup Talent Solutions

. Develop and implement Gemini Enterprise for Customer Experience (GECX) aligned with company architecture and business goals .

Posted 10/15/2026full-timeRemote • Wisconsin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing Gemini Enterprise for Customer Experience (GECX) solutions, with a strong focus on Conversational AI and CCaaS technologies. Proven ability to manage complex technology transformations and align solutions with business goals while leveraging industry best practices.

Highest-signal resume keywords

Gemini Enterprise Customer Experience (GECX)Conversational AICCaaS StrategyAgile SDLCGoogle Cloud Technologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AI Agent BuildingContact Center TechnologiesTechnology TransformationProject Lifecycle ManagementRequirements GatheringEnd-to-End Delivery LifecycleSolution ImplementationTechnical RecommendationsPolicy-Based RoutingLifecycle Observability

Soft Skills

CollaborationCreativityInnovationClient EngagementTeam Management

Tools & Technologies

AWSGoogle CloudGenesysAvayaNICE

Industry Keywords

Customer ExperienceService Technology SolutionsQuality MetricsAgent ScorecardsConsulting Environment

Tech Stack

Tools & technologies

AWSCloudSDLC

About the role

Key responsibilities & impact

Develop and implement Gemini Enterprise for Customer Experience (GECX) aligned with company architecture and business goals
Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies
Identify and leverage opportunities to drive growth and enhance GECX solution value
Develop and deploy end-to-end delivery lifecycle of complex, global, large-scale service technology solutions for customer channel solutions
Architect and provide technical recommendations and analysis between GECX product offerings and client environments
Design and engineer enterprise-ready AI agents covering retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
Design, configure, and implement GECX CCaaS solutions in client environments and integrate them into end-to-end client architectures
Collaborate with software and technology partners to design and deliver service-focused solutions
Plan and estimate Agile delivery work, including milestones, resource planning, scope, budget, risks, and mitigation
Manage onshore and offshore project teams throughout the project lifecycle
Manage project ideation, gather high-level business requirements, and define detailed requirements, epics, and stories
Work directly with clients, support senior architects, and contribute to end-to-end project execution

Requirements

What you’ll need

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions
Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, and NICE
Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards
Bachelor's degree or equivalent minimum 12 years work experience
If Associate’s Degree, minimum 6 years work experience
Minimum of 1 year of experience with Google Cloud technologies
Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms
Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS
Strong understanding of how Generative AI is reshaping the industry
Experience in a consulting environment with demonstrated continuing responsibilities, creativity, and innovation in a complex global-scale program

Benefits

Comp & perks

Travel may be required; travel amount varies from 0 to 100% depending on business need and client requirements