IT Infrastructure & Support Analyst

MANSCAPED

. Serve as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customers .

Posted 10/13/2026full-timeCarlsbad • California • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting enterprise infrastructure and systems administration, with a strong focus on Microsoft 365, Azure, and identity management. Proficient in troubleshooting complex technical issues and implementing process improvements in a mixed Windows/macOS environment.

Highest-signal resume keywords

Microsoft 365 AdministrationAzure Infrastructure SupportIdentity And Access ManagementEndpoint ManagementNetwork Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Systems AdministrationCloud ServicesNetworkingAutomation ScriptingChange ManagementIncident ResponseDisaster RecoveryConfiguration ManagementDevice ComplianceSecurity Tooling

Soft Skills

Strong Communication SkillsProblem-SolvingTime ManagementCollaborationIndependence

Tools & Technologies

Microsoft Entra IDIntuneAzureActive DirectoryCrowdStrike FalconPowerShellMicrosoft GraphTicketing SystemsAsset Management ToolsDocumentation Tools

Certifications & Qualifications

Microsoft CertificationCompTIA CertificationITIL CertificationNetworking CertificationCloud CertificationSecurity Certification

Industry Keywords

Endpoint DeploymentAccess ControlService DegradationBusiness ContinuityVulnerability ManagementMixed-Device EnvironmentSingle Sign-OnMultifactor AuthenticationRole-Based Access ControlTCP/IP

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customers
Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements
Assist in managing endpoints and identity in a mixed Windows/macOS environment running Microsoft 365
Handle onboarding/offboarding user account creation and access control, including account provisioning, access changes, workstation and laptop endpoint deployment, configuration, inventory, and secure decommissioning
Support administration of Active Directory Single Sign On (SSO), Microsoft Entra, Intune, and M365 Defender
Help deploy and monitor Azure Cloud Configuration and administer core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environments
Monitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinate timely restoration of impacted services
Assist with backup, recovery, business continuity, and disaster recovery procedures; participate in recovery testing and document results and follow-up actions
Implement and support infrastructure changes using change-management practices, testing plans, rollback procedures, and stakeholder communications
Maintain technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articles
Partner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and validate service delivery
Participate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations
Provide scheduled on-call or after-hours support for planned maintenance and critical incidents when required
Collaborate on CrowdStrike Falcon MDR and EPP for threat detection and incident response
Perform other duties as required

Requirements

What you’ll need

3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking
Hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS administration
Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods
Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed-device environment
Understanding of identity and access management, least-privilege principles, multifactor authentication, single sign-on, and role-based access control
Experience with monitoring, ticketing, asset-management, documentation, and change-management practices
Ability to analyze complex technical problems, document findings, identify root causes, and communicate practical recommendations
Ability to manage multiple priorities, work independently, meet deadlines, and escalate risks appropriately
Strong written and verbal communication skills, with the ability to work effectively with employees, technical teams, vendors, and offshore partners
Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after-hours support as business needs require
Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs
Experience supporting Azure infrastructure, configuration management, infrastructure-as-code, or cloud governance
Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing a plus
Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification a plus

Benefits

Comp & perks

20 accrued vacation days per year
40 hours of paid sick leave annually
3 paid mental health days
9 paid holidays
Paws & Claws pet insurance coverage
Life insurance, AD&D and long-term disability coverage
Medical, dental, and vision insurance plans
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Employee Assistance Program
Accident and critical illness plans
Employee 401(k) plan and company match
Monthly utility allowance for Wifi and phone usage
Employee discount on products
Wellness challenges
Paid parental leave
Recognition initiatives
One paid volunteer day per year
Opportunities for advancement