Field Service Engineer

. Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facilities, and via telephone .

Posted 9/25/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $34 - $41 per hourWebsite

Tools & technologies

Assembly

Key responsibilities & impact

Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facilities, and via telephone
Install and set up Mycronic PCBA Assembly systems and software products at customer facilities
Provide trade show support, including equipment setup and temporary cabling installation
Conduct pre-site inspections, preventative maintenance, and customer care support for service contracts
Maintain accurate equipment support and repair records in field service management software
Maintain assigned assets, including laptop/computer, phone, tools, and repair parts
Document warranty claims and return defective replacement parts to designated depots
Communicate with key personnel at assigned accounts regarding support, repairs, and ongoing issues
Escalate support issues to management
Maintain knowledge and skills needed for high levels of customer service support
Collaborate with customers, administrative staff, and field support personnel
Meet targets and goals set by regional and area managers
Perform other duties related to the company's service processes

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
Three years of related experience with surface mount technology, electronics and/or robotics
Valid driver's license and dependable vehicle
Proven mechanical, electrical, and computer competency
Experience or training/certification in computers and Microsoft Windows environments
Mechanical assembly and basic maintenance experience preferred
Ability to travel approximately 50–75%

Comp & perks

Participation in an annual short-term incentive (bonus) program
Comprehensive Blue Cross Blue Shield medical plans
Dental and vision options
Full employer coverage for life insurance
Short-term and long-term disability coverage
Optional supplemental insurance and lifestyle benefits
401(k) savings program with a 5% company match
Tuition reimbursement for advanced degrees, professional certifications, and executive development
12 paid annual company holidays
Vacation and sick time
Open, collaborative, and flexible work environment
Professional development opportunities