Mantracourt Electronics Ltd.

Field Engineer

• Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facilities, and via telephone
• Install and set up Mycronic PCBA assembly systems and software products at customer facilities
• Provide trade show support, including equipment setup and temporary cabling installation
• Conduct pre-site inspections, preventative maintenance, and customer care support for service contracts
• Maintain accurate equipment support and repair records in field service management software
• Maintain assigned assets, including laptop/computer, phone, tools, and repair parts
• Document warranty claims and return defective parts to designated depots
• Communicate with key personnel at assigned accounts regarding support, repairs, and ongoing issues
• Escalate support issues to management
• Maintain the knowledge and skills required for high-quality customer service support
• Collaborate with customers, administrative staff, and field support personnel
• Meet targets and goals set by regional and area managers
• Perform other duties related to company service processes

Field Service Engineer

• Handle customer day-to-day calls and communication via email, phone, and, if required, in person
• Provide post-sales process and system support
• Troubleshoot machine issues over the phone or on the customer floor
• Assist in process optimization at customer sites or remotely via phone or email
• Interact with the overseas factory to solve machine issues and discuss new project requirements
• Conduct system demonstrations at the office and process parts with detailed reports
• Develop and optimize applications to accomplish client objectives and user needs
• Act as a technical advisor to Sales and Service groups
• Demonstrate systems and communicate with customers at tradeshows
• Contribute to system manuals and other documentation
• Support the sales team during customer meetings
• Communicate with customers to understand new project requirements
• Prepare system configurations for quoting
• Collect feedback for hardware and software improvements

Field Applications Engineer, Fluid Dispensing

• Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facilities, and via telephone
• Install and set up Mycronic PCBA Assembly systems and software products at customer facilities
• Provide trade show support, including equipment setup and temporary cabling installation
• Conduct pre-site inspections, preventative maintenance, and customer care support for service contracts
• Maintain accurate equipment support and repair records in field service management software
• Maintain assigned assets, including laptop/computer, phone, tools, and repair parts
• Document warranty claims and return defective replacement parts to designated depots
• Communicate with key personnel at assigned accounts regarding support, repairs, and ongoing issues
• Escalate support issues to management
• Maintain knowledge and skills needed for high levels of customer service support
• Collaborate with customers, administrative staff, and field support personnel
• Meet targets and goals set by regional and area managers
• Perform other duties related to the company's service processes

• Handle customer day-to-day calls and communication via email, phone, and, if required, in person
• Provide post-sales process and system support
• Troubleshoot machine issues over the phone or on the customer floor
• Assist with process optimization at customer sites, over the phone, or by email
• Interact with the overseas factory to solve machine issues and discuss new project requirements
• Conduct system demonstrations at the office or by processing parts and returning finished parts with detailed reports
• Develop and optimize applications to meet client objectives and user needs
• Act as a technical advisor to Sales and Service groups
• Demonstrate systems and communicate with customers at tradeshows
• Contribute to system manuals and other documentation
• Support the sales team during customer meetings
• Communicate with customers to understand new project requirements
• Prepare system configurations for quotation
• Collect feedback for hardware and software improvements

Field Applications Engineer – Fluid Dispensing

• Perform equipment repairs, installations, and maintenance at customer facilities
• Install and implement hardware and software upgrades
• Provide technical support by phone and email
• Diagnose and troubleshoot equipment issues and communicate findings to the factory
• Deliver technical training to customers at their facilities
• Support Service Engineer II on technical projects, service activities, and customer needs
• Collaborate with Applications and Testing Group on equipment testing and troubleshooting
• Partner with Sales by providing technical information and participating in customer visits
• Collaborate with Marketing by gathering and communicating customer feedback and product needs
• Represent and promote company products and services professionally
• Travel throughout the United States, Canada, and Mexico for installations, service needs, and business activities
• Perform additional duties supporting departmental and organizational objectives

Service Engineer I

Accounting Manager

• Lead the end-to-end monthly closing process, including accruals, account reconciliations, shared-service allocations, and intercompany charges
• Own the annual budgeting process for the US holding company and subsidiaries
• Provide financial guidance and decision support to US holding-company stakeholders
• Direct US sales-tax compliance and filings
• Oversee corporate income-tax provisions, bookings, extensions, and annual filings
• Lead external audit preparation and manage banking and statutory filings
• Oversee financial requirements for corporate insurance
• Administer and optimize core ERP and financial tools
• Replace legacy systems and drive process improvements and stronger internal controls
• Drive transition plans across vendors, legal entities, personnel, and financial systems
• Direct inventory accounting and manage the annual physical count process
• Establish process documentation and internal controls across procure-to-pay, order-to-cash, payroll, tax, inventory, and financial close
• Ensure timely monthly closes, reconciliations, management reporting, accruals, and intercompany allocations
• Oversee tax filings, vendor disbursements, collections, audit deliverables, and statutory obligations