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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in rehabilitation and disability management, with a strong focus on functional and vocational rehabilitation principles, case consultation, and evidence-informed practices. Proven ability to lead and develop high-performing teams while fostering collaboration and effective communication.
Highest-signal resume keywords
Rehabilitation ManagementVocational Rehabilitation PrinciplesCase ConsultationTeam LeadershipBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Functional Rehabilitation PrinciplesVocational AssessmentTreatment PlanningJob DevelopmentReturn-to-Work StrategiesQuality Standards EvaluationData AnalysisOutcome Measurement
Soft Skills
CoachingCommunicationProblem-SolvingOrganizational SkillsAnalytical Skills
Certifications & Qualifications
Accredited Rehabilitation Professional (RRP)Canadian Certified Rehabilitation Counselor (CCRC)Certified Disability Management Professional (CDMP)Certified Return to Work Coordinator (CRTWC)
Industry Keywords
Disability ManagementRehabilitation Industry StandardsMedical TerminologyCase ManagementLabour-Market Considerations
About the role
Key responsibilities & impact- Lead, coach, mentor, and develop a high-performing remote team of rehabilitation specialists with functional and vocational expertise
- Build specialist capability through regular case consultation, quality-focused feedback, knowledge sharing, and targeted development planning
- Support sound professional judgment, clear documentation, effective communication, and timely decision-making in complex or sensitive situations
- Foster an inclusive, collaborative, and engaged team culture aligned with Manulife’s values
- Identify, develop, and retain talent, and recognize performance and contributions
- Provide practice leadership and consultation on complex rehabilitation and disability cases
- Coach specialists in developing, monitoring, and adjusting individualized rehabilitation plans
- Guide functional and vocational rehabilitation approaches, including assessments, treatment planning, occupational research, retraining, job development, and return-to-work strategies
- Promote application of rehabilitation industry standards, disability insurance principles, medical terminology, job demands, and regional labour-market information
- Review rehabilitation strategies and files for quality, rationale, measurable goals, cost effectiveness, and alignment with best practices
- Oversee workflow, caseload distribution, productivity, and service delivery
- Use data and quality insights to identify trends, manage risk, prioritize work, and improve outcomes
- Support vendor and budget management
- Promote consistent documentation, timely follow-up, and collaboration across rehabilitation services
- Address escalated case, service, or operational issues
- Build relationships with plan members, plan sponsors, providers, internal disability partners, and external clients
- Partner with case managers, disability specialists, mental health specialists, and other stakeholders
- Participate in client meetings, presentations, and service discussions
- Contribute rehabilitation expertise to national priorities, service design, and evolving rehabilitation practices
- Identify opportunities to improve processes, tools, referral pathways, quality standards, and specialist capability
- Support implementation and adoption of evidence-informed rehabilitation and disability management practices
Requirements
What you’ll need- Post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a health, rehabilitation, vocational rehabilitation, disability management, or related field, or equivalent relevant experience
- Demonstrated experience in rehabilitation, disability management, or group insurance, with direct experience supporting complex rehabilitation and return-to-work planning
- Strong understanding of functional rehabilitation principles, including functional abilities, job demands, treatment planning, recovery barriers, and sustainable return-to-work strategies
- Strong understanding of vocational rehabilitation principles, including vocational assessment, transferable skills analysis, occupational research, retraining, job development, job search, and labour-market considerations
- Sound knowledge of rehabilitation industry standards, disability insurance, medical terminology, case management, and disability and rehabilitation management best practices
- Demonstrated ability to evaluate rehabilitation plans, provide case consultation, and coach others toward clear, evidence-informed, outcome-focused decisions
- Experience with vendor and budget management, including consideration of service appropriateness, outcomes, and cost effectiveness
- Proven experience leading, coaching, training, or developing professionals in a complex service environment
- Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage competing priorities and escalated issues
- Accredited Rehabilitation Professional (RRP), Canadian Certified Rehabilitation Counselor (CCRC), Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or eligibility for a related professional designation is considered an asset
- Bilingualism in English and French is considered an asset
Benefits
Comp & perks- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance