Manulife

General

• Complete cyclical due diligence questionnaires for mutual funds, ETFs, and closed-end funds offered through John Hancock Investment Management
• Support Retail Distribution teams by delivering accurate, timely, and high-quality questionnaire responses
• Prepare, edit, and complete monthly, quarterly, annual, and ad hoc questionnaires within established deadlines
• Coordinate all aspects of the DDQ production process to meet firm quality standards
• Research and validate responses using approved databases and other identified sources
• Partner with subject matter experts across the organization to source and confirm ad hoc responses
• Support additional team projects as required
• Collaborate with colleagues supporting Manulife Investment Management institutional product offerings
• Report to the Director, Proposal Services, US & Asia

Retail Reporting Specialist

QA Automation Engineer

• Analyze business and operational processes to identify inefficiencies, bottlenecks, and automation opportunities
• Document current-state workflows and support the design of future-state automated processes
• Collaborate with business stakeholders to gather requirements and understand operational challenges
• Design, develop, test, and support automation solutions using approved platforms and tools
• Build workflows, integrations, dashboards, and reporting solutions to improve productivity and business outcomes
• Monitor solution performance and identify opportunities for optimization and enhancement
• Create and maintain process documentation, user guides, and technical documentation
• Support data collection, reporting, and analysis to evaluate automation initiatives
• Research emerging automation, artificial intelligence, and productivity technologies and share recommendations
• Participate in continuous improvement, operational excellence, and digital transformation initiatives

Winter Co-op 2027 – Automation Engineer, 12 months

Actuary

• Lead critical tax valuation deliverables
• Contribute to key regulatory submissions
• Collaborate across Finance, Tax, Legal, and Actuarial teams
• Own tax reserve deliverables, including tax basis change memos, spreadable tax basis changes, E&Y tax questionnaires, and tax accounting treatment deliverables
• Provide guidance on complex tax and actuarial valuation issues
• Prepare technical responses to regulatory, audit, and IRS inquiries
• Analyze consolidated NAIC financial results for US legal entities
• Deliver analysis and commentary on earnings and reserves to US Finance & Actuarial
• Present US NAIC legal entity financial results to senior management
• Lead planning, coordination, preparation, and review of NAIC actuarial financial reporting, including AAT results and AOMs
• Oversee actuarial filings across US legal entities and product lines
• Author and review sections covering liabilities, valuation assumptions, asset adequacy analysis, and reinsurance arrangements
• Ensure compliance with statutory requirements, valuation standards, and regulatory guidance
• Support NAIC governance by researching actuarial and accounting questions and proposing solutions
• Conduct valuation reviews of assumptions and methodology and other assigned projects
• Partner with AI and digital innovation teams to modernize valuation processes and explore emerging technologies
• Maintain materiality threshold and quarterly guidance documents
• Collaborate with AI champions to modernize current tools

Director, Actuary – US NAIC and Tax Valuation

Technical Program Manager

• Lead strategic technology initiatives using customer insight and behavioral science to create engaging health and wellness experiences for John Hancock Insurance
• Translate business goals and customer needs into coordinated delivery plans across the life insurance value chain
• Connect campaign, engagement, product, and platform capabilities
• Guide development, testing, implementation, business readiness, stabilization, and post-launch support
• Oversee the full SDLC for initiatives supporting policyholder, producer, and operations journeys
• Manage technology delivery from initiation and planning through execution, monitoring, control, closure, and post-initiative evaluation
• Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments
• Apply software engineering and technology expertise to implement technology strategies and effective software delivery
• Provide cross-functional leadership and align product architecture with IT service areas
• Identify and mitigate technical risks
• Partner with business initiative leads to build schedules, milestones, goals, and scope
• Foster innovation, collaboration, alignment, and productivity across teams
• Partner with business and technology leaders to prioritize AI opportunities and define success measures, controls, and adoption plans
• Develop and integrate metrics demonstrating IT value to the business

Technical Program Manager – Health & Wellness

Manager

• Manage intake, review, and adjudication of Prior Authorization drug requests against clinical guidelines, plan provisions, and documented approval criteria
• Own cases from intake through resolution, prioritizing work based on urgency and complexity
• Communicate claim outcomes to members, providers, pharmacies, and internal stakeholders
• Research and analyze complex, escalated, or non-standard claim and authorization scenarios
• Serve as a subject matter expert for Prior Authorization and claims adjudication
• Provide guidance and support to internal teams and outsource partners
• Apply risk management principles and sound judgment when assessing claim requests
• Participate in projects and initiatives improving operational effectiveness, quality, and customer experience
• Manage escalated claims issues for timely and effective resolution
• Support quality assurance, knowledge sharing, training, and continuous improvement initiatives
• Provide direct support to organizational stakeholders and peer training
• Align work coverage with the Customer Contact Centre as needed

Drug Prior Authorization Case Manager

Associate

• Coordinate advisor transition activities from recruitment through registration readiness and transition implementation
• Serve as a primary point of contact for advisors throughout the transition process
• Support recruitment efforts with transition guidance, operational support, and due diligence coordination
• Coordinate and facilitate due diligence activities, including required documentation, information, and approvals
• Provide guidance on advisor registration requirements, licensing pathways, contracting processes, and transition procedures
• Lead transition activities for assistant upgrades, newly licensed advisors, zero-asset advisors, and lower-complexity recruitment opportunities
• Develop and execute transition plans tailored to advisor requirements and objectives
• Identify transition risks and support mitigation strategies
• Collaborate with Compliance, Registration, Supervision, Operations, Technology, Legal, Training, and Business Development teams
• Support transitions involving registration changes, branch relocations, business model conversions, and related activities
• Develop and maintain transition resources, process documentation, best practices, and advisor-facing materials
• Monitor transition activities, escalate issues, and support timely resolution
• Recommend improvements to transition processes, service delivery, and advisor experience
• Support strategic initiatives, change management, and continuous improvement efforts

Transitions Associate

• Complete cyclical due diligence questionnaires for mutual funds, ETFs, and closed-end funds offered through John Hancock Investment Management
• Support Retail Distribution teams by delivering accurate, timely, and high-quality questionnaire responses
• Collaborate with colleagues supporting institutional product offerings of Manulife Investment Management
• Complete periodic DDQs accurately and on time to support client retention efforts
• Prepare, edit, and complete monthly, quarterly, annual, and ad hoc questionnaires within established deadlines
• Coordinate all aspects of the DDQ production process to meet firm quality standards
• Research and validate responses using approved databases and other identified sources
• Partner with subject matter experts to source and confirm ad hoc responses
• Support additional team projects as required
• Report to the Director, Proposal Services, US & Asia

Insurance

• Perform information risk assurance assessments and controls testing according to company policies and standards, including application security, IT asset inventory, and IT disaster recovery
• Participate in engagement teams and internal or stakeholder meetings to understand and assess information risk management processes
• Review evidence, analyze data, and document process workpapers, test steps, results, and detailed findings
• Review control-testing data, identify trends, and assist with updates to Power BI or Excel dashboards and reports
• Collaborate with process owners, Governance & Control teams, and Information Risk Officers
• Track issues identified during assurance engagements and ensure management corrective action plans address related risks

Co-op Internship – Global Information Risk Management

• Execute information risk assurance assessments and control testing according to company policies and standards
• Assess controls related to application security, IT asset inventory, IT disaster recovery, and similar areas
• Participate in engagement teams and internal or stakeholder meetings to understand and assess IRM processes
• Review evidence, analyze data, and document workpapers covering processes, test steps, results, and findings
• Review control-testing data, identify trends, and assist with Power BI or Excel dashboards and reports
• Collaborate with process owners, Governance & Control teams, and Information Risk Officers
• Track issues identified through assurance engagements and support management corrective action plans

Co-op Internship – Global Information Risk Management, 6 months

Full-stack Engineer

• Develop and maintain clean, well-documented, and efficient front-end and back-end code
• Lead initiatives and guide junior engineers on their work and progress
• Ensure personal and team work aligns with project goals and timelines
• Work with product managers and engineers to define technical requirements
• Collaborate with designers to curate user experiences
• Design and build scalable, secure APIs
• Implement robust and efficient databases
• Solve and debug complex technical issues
• Write unit and integration tests
• Pair program with other specialists
• Stay current on web development technologies and trends
• Use technologies such as GitHub Copilot to increase efficiency

Full Stack Software Engineer

Risk

• Lead the development and execution of business analysis, technology strategy, and solutions governance initiatives supporting Private Markets Investment Management priorities
• Partner with senior leaders across Operations, Investment Management, Finance, Technology, and Data to align technology investments, process improvements, and delivery priorities with business objectives
• Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle, including investment operations, fund accounting, portfolio management, investor servicing, reporting, and data management
• Establish governance processes to assess, prioritize, and manage projects, enhancements, resource allocation, risks, dependencies, and business outcomes
• Drive operational transformation through process optimization, automation, analytics, AI-enabled solutions, and improved user experience
• Lead, coach, and develop a team of Business Analysts

Director, Business Analysis – Solutions Governance

Advisor

• Conduct proactive outbound calls to potential advisor recruits and secure follow-up appointments
• Execute end-to-end recruiting, contracting, transition, and onboarding processes for advisors joining Manulife Wealth
• Manage onboarding for new advisors, including account setup and systems integration
• Support advisors transitioning books of business to Manulife Wealth and other wealth lines of business
• Collaborate with team members to implement best practices and improve efficiency
• Partner with stakeholders to provide training and transition support
• Develop and maintain recruiting, contracting, and onboarding materials and resources
• Provide personalized transition support and resolve advisor challenges
• Implement solutions to streamline processes and enhance advisor satisfaction
• Foster relationships with recruitment, training, compliance, and IT teams
• Ensure clear and consistent communication throughout onboarding and transitions
• Provide ongoing transition support to existing advisors throughout their careers

Senior Advisor, Onboarding & Transitions Specialist

Director

• Lead monthly, quarterly, and annual risk management reporting for senior executives, the Chief Risk Officer, and Board Risk Committees
• Modernize and automate reporting processes, dashboards, and workflows to improve efficiency, scalability, and data quality
• Partner with risk, business, and technology stakeholders to develop actionable risk insights, executive reporting, and decision-support analytics
• Oversee collection, validation, analysis, and governance of risk data for internal reporting, regulatory requirements, and rating agency requests
• Provide oversight and support for Archer Risk Management system initiatives, including data management, reporting, dashboard development, and process enhancements
• Identify, monitor, and report key risks, issues, and remediation plans with first-line and oversight functions
• Develop and maintain risk governance documentation, controls, and reporting standards
• Advise business leaders on risk management practices, enterprise risk awareness, and risk culture
• Collaborate with Internal Audit, Compliance, Legal, Information Security, and other oversight and assurance functions
• Advance risk intelligence through predictive analytics, artificial intelligence, and GenAI-enabled solutions
• Drive continuous improvement across reporting frameworks, risk monitoring processes, and business intelligence capabilities
• Lead and develop a high-performing reporting, analytics, and automation team

Director, Reporting, Advanced Analytics – Automation

AI Engineer

• Design, build, and deploy production-ready AI and ML solutions supporting the Long-Term Care program across John Hancock and Manulife
• Partner with Data Scientists, Data Engineers, Business Analysts, and Product teams to translate business needs into scalable AI products
• Build and maintain reusable ML and GenAI pipelines covering data processing, feature engineering, model training, evaluation, deployment, and monitoring
• Operationalize traditional ML models and predictive analytics solutions, including classification, regression, forecasting, risk scoring, segmentation, and anomaly detection
• Implement GenAI and LLM-based solutions, including RAG, prompt orchestration, document intelligence, summarization, classification, and workflow automation
• Deploy AI services using containerization, CI/CD, automated testing, version control, and cloud-native infrastructure
• Monitor models for performance, drift, bias, accuracy degradation, latency, cost, and reliability using MLOps and LLMOps practices
• Build observability capabilities with logging, tracing, metrics, alerts, dashboards, and service-level monitoring
• Collaborate with Risk, Legal, Compliance, Security, Architecture, and Cloud teams to ensure secure, compliant, explainable solutions
• Support model governance, documentation, validation, auditability, model lineage, and responsible AI controls
• Evaluate and adopt tools and platforms across Azure, Databricks, Azure OpenAI, MLflow, vector databases, and internal AI platforms
• Integrate AI services with business workflows through APIs, event-driven architecture, batch pipelines, and enterprise applications
• Improve solution quality, scalability, maintainability, and cost efficiency
• Stay current with AI, ML, GenAI, LLMOps, software engineering, cloud platforms, and financial services technology trends
• Mentor junior engineers and data scientists on production engineering, clean code, testing, monitoring, and MLOps/LLMOps best practices

Ecommerce

• Perform risk-based data profiling and analysis to identify trends and outliers for review and investigation
• Lead and support audit programs, including coordinating, assessing, and making decisions on investigations
• Lead investigations to successful conclusions, including preparing criminal and regulatory complaints
• Conduct interviews with plan members, providers of service, and others
• Create written audits and correspondence for plan members, providers of service, and others
• Engage and consult with internal contacts including Customer Service, Legal, Client Relations, Medical Consultants, and Regional Group Office
• Engage with external stakeholders including Health Practitioner Regulatory Bodies, Colleges, Associations, and Plan Sponsors
• Lead, support, and implement investigative projects
• Deliver presentations to new and existing clients
• Support the Manager with projects and initiatives
• Travel as required, including outside core working hours

Retail Reporting Specialist

Winter Co-op 2027 – Automation Engineer, 12 months

Director, Actuary – US NAIC and Tax Valuation

Technical Program Manager – Health & Wellness

Drug Prior Authorization Case Manager

Transitions Associate

Retail Reporting Specialist

Co-op Internship – Global Information Risk Management

Co-op Internship – Global Information Risk Management, 6 months

Full Stack Software Engineer

Director, Business Analysis – Solutions Governance

Senior Advisor, Onboarding & Transitions Specialist

Director, Reporting, Advanced Analytics – Automation

AI Engineer

Bilingual E-Commerce Control Auditor