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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in global HR operations, colleague lifecycle administration, and service delivery, with a strong focus on strategy development, process standardization, and transformation. Capable of leading complex transitions while ensuring compliance, stakeholder engagement, and service excellence.
Highest-signal resume keywords
Global HR Operations LeadershipColleague Lifecycle AdministrationService Delivery TransformationStakeholder Influence and CommunicationProcess Standardization and Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategy DevelopmentOperating Model DesignLifecycle Event ManagementData Integrity ManagementCompliance Knowledge
Soft Skills
Discretion and JudgmentExecutive PresenceDecision-MakingCross-Functional Collaboration
Tools & Technologies
Workflow AutomationAnalytics ToolsDigital ToolsSelf-Service Platforms
Industry Keywords
Shared ServicesService StandardsHigh-Risk TransitionsGovernance ModelsCapacity Management
About the role
Key responsibilities & impact- Set the global strategy, roadmap, operating model, service standards, and decision rights for colleague pathways
- Establish a scalable enterprise approach for colleague lifecycle events while accommodating local legal, regulatory, and cultural requirements
- Lead global delivery of high-volume, complex, and high-risk colleague transitions
- Set process standards and escalation models for consistent regional execution
- Coordinate delivery across People & Comms, Payroll, Benefits, Mobility, Legal, Employee Relations, People Technology, People Partners, and business leaders
- Manage service risks, capacity constraints, process gaps, and downstream impacts
- Establish differentiated service and governance for executive, VIP, confidential, urgent, and business-critical cases
- Oversee sensitive transitions and escalations requiring discretion, speed, accuracy, and senior judgment
- Advise and influence senior stakeholders on pathway strategy, priorities, dependencies, risks, and actions
- Resolve cross-functional ownership and accountability issues and represent GPS in senior enterprise forums
- Simplify and standardize processes through digital tools, workflow automation, self-service, analytics, and AI
- Create scalable global playbooks, intake and routing models, controls, and quality standards
- Lead transformation of lifecycle operations while maintaining delivery stability, stakeholder readiness, and adoption
- Establish dashboards and performance routines for visibility into priorities, capacity, risks, and outcomes
- Develop global talent and a culture of ownership, learning, and service excellence
Requirements
What you’ll need- Significant leadership experience in global HR operations, colleague lifecycle administration, shared services, service delivery, or HR transformation in a complex organization
- Proven ability to set strategy, design operating models, standardize global processes, lead transformation, and deliver scalable outcomes
- Strong knowledge of lifecycle events and related colleague data, payroll, benefits, technology, compliance, and cross-functional dependencies
- Demonstrated discretion and judgment in executive, confidential, sensitive, and high-risk matters
- Strong executive presence, stakeholder influence, communication, and decision-making in a global matrix
- Experience using technology, automation, metrics, colleague insights, and controls to improve service while maintaining delivery stability and data integrity
Benefits
Comp & perks- Flexible work environment
- Well-being and inclusion support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence