FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading global HR operations and service design, with a focus on translating strategy into actionable service models and operational readiness. Proven ability to manage cross-functional teams and drive innovation through automation and AI-enabled solutions.
Highest-signal resume keywords
Global HR Operations LeadershipService Design and ReadinessStakeholder InfluenceOperational Model EstablishmentAI-Enabled Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryProduct ManagementGovernanceTransformationWorkflow AutomationData AnalysisChange ManagementOperational StandardsLaunch DisciplinesKnowledge Management
Soft Skills
Executive PresenceAnalytical Judgment
Industry Keywords
Employee ExperienceDigital ProductsGeographically Distributed TeamsStakeholder EngagementRegional Readiness
About the role
Key responsibilities & impact- Translate GPS strategy into practical readiness, product, knowledge, training, and innovation priorities
- Assess operating-model effectiveness and address gaps, duplication, handoffs, and capability needs
- Align service scope, ownership, channels, and enabling capabilities
- Lead intake, impact assessment, planning, validation, cutover, hypercare, and post-launch review for GPS changes
- Confirm ownership, processes, controls, capacity, technology, data, knowledge, training, communications, escalation paths, and success measures before go-live
- Manage cross-service dependencies, resource constraints, sequencing, and launch risks
- Translate colleague and stakeholder needs into scalable service models, journeys, workflows, requirements, and product roadmaps
- Lead GPS product ownership and build an innovation pipeline spanning automation, AI, self-service, workflow, and knowledge
- Set standards for operational knowledge, procedures, playbooks, learning content, and readiness evidence
- Ensure approved knowledge, role-based training, communications, and adoption support are available before launch
- Use quality, search, case, and experience insights to improve effectiveness and reduce avoidable contacts and errors
- Lead regional Service Delivery Managers for International, North America, and Asia
- Coordinate readiness across COEs, People Partners, Technology, Operations, and delivery teams
- Build regional accountability for stakeholder engagement, launch preparation, risk management, adoption, and stabilization
- Provide dashboards and readiness reviews covering demand, status, dependencies, decisions, adoption, and benefits
- Track launch quality, disruption, knowledge effectiveness, training, adoption, automation, and stakeholder confidence
- Recommend what to start, stop, sequence, defer, or remediate
- Lead the GPS Innovation Leader, GPS Product Owner, Knowledge Readiness and Training Analyst, and three regional GPS Service Delivery Managers
- Build an integrated, high-performing team connecting strategy, design, technology, knowledge, training, regional readiness, and adoption
Requirements
What you’ll need- Senior leadership experience in global HR operations, shared services, service design, readiness, product management, transformation, or innovation
- Proven success establishing operating models, governance, service standards, and launch disciplines across global and regional teams
- Experience translating policy, process, technology, data, and organizational change into sustainable operations
- Strong knowledge of HR service delivery, employee experience, knowledge and learning, digital products, workflow, automation, and AI-enabled operations
- Executive presence and analytical judgment
- Stakeholder influence
- Experience leading geographically distributed teams
Benefits
Comp & perks- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Learning and career development opportunities
- Incentive programs and incentive compensation tied to business and individual performance