AVP, Life Insurance Operations

Manulife

. Set and execute the Life Inforce operations strategy in alignment with U.S.

Posted 10/13/2026full-timeRemote • Massachusetts • United StatesLead💰 $152,900 - $283,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational transformation and process automation within the financial services industry, driving service excellence and sustainable efficiency improvements. Proven ability to lead large-scale operations, align cross-functional teams, and manage complex initiatives while ensuring regulatory compliance and risk mitigation.

Highest-signal resume keywords

Operational TransformationProcess AutomationFinancial Services Industry ExpertiseChange ManagementStrategic Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsBusiness IntelligenceFinancial AcumenContract ManagementRisk MitigationPolicy AdministrationProcess ImprovementCentralized PlanningService Quality MeasurementInvestment Evaluation

Soft Skills

Executive CommunicationInfluencingNegotiationConflict ResolutionTeam Building

Certifications & Qualifications

Postgraduate DegreeRelevant Professional Designation

Industry Keywords

Life Inforce OperationsCustomer ExperienceProducer ExperienceShared ServicesCross-Functional CollaborationOperational ExcellenceEmerging RisksAccountabilityDevelopmentRecognition

About the role

Key responsibilities & impact

Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities
Lead end-to-end transformation of customer and producer experiences
Integrate front- and back-office operations
Advance straight-through processing and scale shared capabilities
Direct a global workforce of 150+ employees and contingent resources
Align talent to priority outcomes while fostering accountability, development, recognition, and company values
Drive operational excellence through performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement
Measure service, quality, efficiency, and financial impact
Partner across Operations, Distribution, Product, Shared Services, and global businesses
Resolve cross-functional challenges and improve processes
Deliver scalable solutions supporting growth
Oversee policy administration, vendors, controls, and emerging risks
Ensure accurate and timely service, strong contract and quality management, regulatory alignment, and proactive risk mitigation

Requirements

What you’ll need

10+ years of progressive leadership experience overseeing large-scale operations or administrative functions and delivering complex, enterprise-level initiatives
Proven success driving operational transformation, process automation, service excellence, and sustainable efficiency improvements
Deep understanding of the financial services industry, business operations, and regulatory and risk considerations
Strong financial and commercial acumen, including developing business cases, evaluating investments, and managing financial commitments
Exceptional executive communication, influencing, negotiation, and conflict-resolution skills
Ability to align senior stakeholders and cross-functional teams
Strategic, analytical, and solutions-oriented leadership in complex, evolving, and ambiguous environments
Expertise in change management and organizational leadership
Experience building collaborative, high-performing teams
Postgraduate degree or relevant professional designation preferred

Benefits

Comp & perks

Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension/401(k) savings plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays annually
3 personal days annually
150 hours of vacation annually
40 hours of sick time annually, or more where required by law
Statutory leaves of absence
Incentive compensation tied to business and individual performance