Benefits Calculation Analyst

Manulife

. Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator .

Posted 9/28/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$43,125 - CA$71,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in calculating and coding Short Term and Long Term Disability benefits, with strong mathematical skills and proficiency in MS Office. Capable of delivering exceptional customer service while effectively communicating complex information to plan members.

Highest-signal resume keywords

Disability Benefit CalculationsMathematical SkillsMS Office ProficiencyOral and Written Communication SkillsBilingualism in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability Benefit CalculationsMathematical SkillsNavigator Proficiency

Soft Skills

Customer Service FocusEmpathyOpenness to ChangeContinuous Improvement

Tools & Technologies

MS Office SuiteNavigator

Industry Keywords

Short Term DisabilityLong Term DisabilityGroup Insurance Contracts

About the role

Key responsibilities & impact

Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
Inform plan members of overpayment amounts with clear verbal and written explanations
Follow up with plan members for reimbursement of overpayments
Negotiate acceptable repayment plans when necessary
Process claim recoveries in Navigator
Deliver value and support customers as part of the National Life, Disability & Wellness Team

Requirements

What you’ll need

Strong customer service focus and ability to be empathetic while delivering difficult messages
Experience in disability benefit calculations
Strong mathematical skills
Proficiency in MS Office suite, including Outlook, Excel, and Word
Ability to read and interpret group insurance contracts and apply their provisions
Exceptional oral and written communication skills
Capacity for constant learning from success and failure
Openness to change and continuous improvement
Bilingualism in English and French is an asset
If the successful candidate is in Québec, proficiency in English and French is required to support clients from various provinces outside Québec
Experience with Navigator is an asset