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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates bilingual proficiency in French and English while providing exceptional customer service in a fast-paced environment. Utilizes strong technical skills to navigate multiple systems and deliver proactive solutions to policyholders and partners.
Highest-signal resume keywords
Bilingual Proficiency In French And EnglishCustomer Service ExperienceTechnical SkillsCall Center ExperienceFinancial Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyEmotional IntelligenceRelationship BuildingProblem Solving
Tools & Technologies
Customer Service SoftwareDocumentation Tools
Industry Keywords
PolicyholdersAgentsPartnersInquiriesComplex IssuesHybrid WorkFast-Paced Environment
About the role
Key responsibilities & impact- Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
- Use technology and software to document interactions accurately and resolve concerns efficiently
- Build trust and positive relationships through empathy and emotional intelligence
- Stay informed about products, services, and industry regulations
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
What you’ll need- Bilingual verbal and written proficiency in French and English
- Experience in a fast-paced customer service environment
- Strong technical skills and ability to navigate multiple systems
- Availability for schedules between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends
- Call center experience, especially within financial services, is a strong asset
- Availability for hybrid work, including in-office collaboration Tuesday to Thursday
Benefits
Comp & perks- Hybrid work model with in-office collaboration Tuesday to Thursday and remote work on other days
- Unlimited coffee
- Supportive, flexible work environment
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Professional growth, learning, and development opportunities
- Reasonable accommodation support during the application process