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About the role
Key responsibilities & impact- Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
- Use advanced technology and software to document interactions accurately and resolve concerns efficiently
- Demonstrate empathy and emotional intelligence to build trust and positive relationships
- Stay informed about products, services, and industry regulations
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
What you’ll need- Bilingual verbal and written proficiency in both French and English
- Experience in a fast-paced customer service environment
- Call center experience considered a strong asset, especially within financial services
- Strong technical skills and ability to navigate multiple systems
Benefits
Comp & perks- Hybrid work model with collaboration in the office Tuesday through Thursday and remote flexibility for the rest of the week
- Opportunities to grow, learn new skills, and build a career
- Unlimited coffee
- Positive atmosphere
- Well-being and inclusion support
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension and global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance