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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in calculating and coding Short Term and Long Term Disability benefits, with strong mathematical skills and proficiency in MS Office. Capable of effectively communicating with plan members and negotiating repayment plans while maintaining a customer service focus.
Highest-signal resume keywords
Disability Benefit CalculationsMathematical SkillsMS Office ProficiencyOral And Written CommunicationBilingualism In English And French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Benefit CalculationsMathematical SkillsNavigator ProficiencyClaim RecoveriesCoding OffsetsAdjusting Benefits
Soft Skills
Customer Service FocusEmpathyOpenness To ChangeContinuous ImprovementCapacity For Learning
Tools & Technologies
MS Office SuiteNavigator
Industry Keywords
Group Insurance ContractsRepayment PlansOverpayment Management
About the role
Key responsibilities & impact- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Inform plan members of overpayment amounts with clear verbal and written explanations
- Follow up with plan members for reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Proceed with claim recoveries in Navigator
Requirements
What you’ll need- Strong customer service focus and ability to be empathetic while delivering difficult messages
- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
- Bilingualism in English and French is required
- Experience with Navigator is an asset
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence