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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in calculating and coding Short Term and Long Term Disability benefits, with strong mathematical skills and proficiency in MS Office. Bilingual in English and French, capable of effectively communicating with clients and interpreting insurance contracts.
Highest-signal resume keywords
Disability Benefit CalculationsMathematical SkillsMS Office ProficiencyBilingualism in English and FrenchCustomer Service Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Benefit CalculationsMathematical SkillsNavigator Proficiency
Soft Skills
Exceptional Oral CommunicationExceptional Written CommunicationEmpathyOpenness to ChangeCapacity for Constant Learning
Tools & Technologies
MS Office SuiteNavigator
Industry Keywords
Short Term DisabilityLong Term DisabilityGroup Insurance ContractsClaim RecoveriesRepayment Plans
About the role
Key responsibilities & impact- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Inform plan members of overpayment amounts with clear verbal and written explanations
- Follow up with plan members for reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Process claim recoveries in Navigator
Requirements
What you’ll need- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Bilingualism in English and French is required
- Ability to support clients from various provinces outside of Quebec in both English and French
- Experience with Navigator is an asset
- Strong customer service focus
- Ability to be empathetic while delivering difficult messages
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible remote work arrangement