Bilingual Field Technology Consultant

Manulife

. Support advisors with escalated technology issues by assessing situations, coordinating appropriate internal support, and guiding issues through resolution .

Posted 11/11/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$88,800 - CA$138,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology support and advisor assistance, with a strong focus on Microsoft 365 tools and bilingual communication in English and French. Capable of developing user-friendly guidance materials and providing tailored coaching to enhance advisor technology adoption.

Highest-signal resume keywords

5+ Years Technology Support ExperienceStrong Understanding Of Microsoft 365Bilingual Proficiency In English And FrenchExperience In Financial ServicesStrong Customer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology SupportEnd-User Technology EnvironmentsIssue AssessmentTriaging Support NeedsMicrosoft 365 ToolsTechnology StandardsCybersecurityData HandlingTechnology Risk EvaluationTechnical Concept Explanation

Soft Skills

Strong Communication SkillsHighly OrganizedResponsiveAbility To Build TrustSound Judgment

Certifications & Qualifications

Post-Secondary Education In Related Field

Industry Keywords

Financial ServicesIndependent Financial AdvisorsClient-Facing IT RoleAdvisor SupportTechnology Setup

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support advisors with escalated technology issues by assessing situations, coordinating appropriate internal support, and guiding issues through resolution
Provide direct assistance for technology issues within the role’s scope and capability
Act as liaison between advisors and internal support teams
Communicate recurring advisor pain points and help reduce business disruption
Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources
Deliver tailored one-to-one coaching
Develop advisor-facing job aids and guidance materials for users with varying technical comfort
Provide guidance on Manulife technology standards, cybersecurity, data handling, technology risk, and evaluation of technology products and services
Support new advisors and transitioning practices with technology setup, access, and readiness activities
Contribute to technology-related business changes, including branch openings, relocations, and renovations
Support advisors in English and French across the Eastern region, including Quebec and Atlantic Canada
Provide additional support for the growing corporate branch model as needed

Requirements

What you’ll need

5+ years of experience in technology support, advisor support, field support, or a similar client-facing IT role
Strong understanding of end-user technology environments, including devices, peripherals, Microsoft 365 tools, connectivity basics, and common business technology challenges
Experience assessing issues, triaging support needs, and coordinating resolution across multiple teams
Strong working knowledge of Microsoft 365 and related collaboration and productivity tools
Ability to explain technical concepts clearly to non-technical users in both English and French
Post-secondary education in a related field or equivalent practical experience
Bilingual proficiency in English and French, written and spoken
Ability to communicate in English and French to support clients from various provinces outside Quebec
Willingness and ability to travel within the Eastern region as required
Experience in financial services or supporting independent financial advisors
Strong customer service mindset and ability to build trust and credibility with advisors
Sound judgment in identifying the appropriate path for issue resolution and engaging internal experts
Highly organized and responsive, with ability to manage multiple priorities in a primarily reactive environment
Ability to balance advisor support with applicable policies, technology standards, and risk considerations

Benefits

Comp & perks

Flexible environment supporting well-being and inclusion
Health insurance
Dental insurance
Mental health benefits
Vision coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
Learning and career growth support
Reasonable accommodation during the application process