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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Group Pension products and services, with strong project management capabilities to oversee implementation phases and client adoption of digital tools. Bilingual proficiency in French enhances communication and client engagement.
Highest-signal resume keywords
Group Pension ExpertiseProject Management SkillsBilingual Proficiency in FrenchClient Communication SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Group Pension Products KnowledgeProject ManagementData AnalysisImplementation SchedulingLegislative Compliance
Soft Skills
Influencing Decision MakersExpectation ManagementCritical ThinkingOrganization SkillsTime Management
Industry Keywords
Client AdoptionDigital ToolsImplementation PhasesAction ItemsMeeting Minutes
About the role
Key responsibilities & impact- Serve as the primary client contact during implementation phases
- Coordinate and facilitate client and internal project team meetings, including action items and meeting minutes
- Delegate, negotiate, and follow up on implementation tasks across internal areas
- Track and report project status and escalate significant barriers or issues to senior management
- Provide expertise on Manulife’s web, mobile, and voice digital experiences for group pension clients
- Support client adoption of digital tools among plan members
- Obtain plan details, clarify requirements, and establish delivery dates
- Recommend plan design, service options, technology solutions, and ongoing administration needs
- Provide direction and solutions regarding plan setup, eligibility, contractual, and administrative information
- Apply legislative and privacy guidelines to assist clients
- Create and modify implementation schedules and communicate downstream impacts
- Manage implementation projects, timelines, resources, tasks, and roadblocks
Requirements
What you’ll need- French bilingual proficiency required, both oral and written
- Minimum five years of work experience in Group Pension and/or account management
- Thorough knowledge of Group Pension products and services
- Proficiency in all Microsoft Office products
- Ability to influence decision makers at all levels
- Ability to think critically, analyze quantitative and qualitative data, and make recommendations for effective plan design
- Strong customer-facing, expectation management, communication, and information management skills
- Ability to drive issues through the organization
- Strong organization and time management skills
- Experience presenting and negotiating commitments and turnaround times with other line areas
- Project management and time management skills
- In-person and virtual presentation skills
Benefits
Comp & perks- Flexible work environment
- Learning and career growth opportunities
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence