Bilingual Implementation Specialist

Manulife

. Implement new business for mid-case clients into Group Retirement Services (GRS) .

Posted 9/29/2026full-timeWaterloo • CanadaMid-LevelSenior💰 CA$59,100 - CA$98,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and implementing Group Retirement Services projects, with a strong focus on communication, negotiation, and problem-solving skills. Proficient in coordinating multiple implementations while ensuring attention to detail and adherence to timelines.

Highest-signal resume keywords

Group Retirement ExperienceBilingual Communication (French and English)Project ManagementClient Relationship ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementGroup Retirement KnowledgeContract Provisions UnderstandingAnalytical SkillsAttention to Detail

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsNegotiation SkillsProblem-Solving Skills

Tools & Technologies

Windows-Based SoftwareMicrosoft WordMicrosoft Excel

Industry Keywords

Implementation ProcessesClient Meetings CoordinationHR ServicesIS RequirementsCustomer Service Focus

About the role

Key responsibilities & impact

Implement new business for mid-case clients into Group Retirement Services (GRS)
Project manage complex amendments and plan changes for mid-case clients
Manage simple amendments and fund rationalizations for large-case clients as required
Manage client relationships, consulting, and implementation projects
Support clients through all aspects of implementation and warranty processes
Partner with Account Executives, Client Relationship Managers, and internal teams
Create implementation schedules
Serve as primary contact for clients and advisors during implementation
Obtain plan details, clarify requirements, and establish task delivery dates
Coordinate and lead client meetings
Coordinate, delegate, negotiate, and follow up on implementation tasks
Liaise with clients to resolve issues and obtain missing information
Track and report project status and escalate significant barriers or issues to senior management
Provide status updates to clients, plan advisors, Account Executives, and Client Relationship Managers
Coordinate initial enrolment periods and contact plan sponsors for missing employee information
Communicate with internal teams to resolve exceptional situations and problems
Manage 15 to 20 implementations concurrently, depending on size and complexity

Requirements

What you’ll need

Knowledge of contract provisions and administrative practices of Group Retirement products and systems
Group Retirement experience
Good knowledge of Windows-based software, including Word and Excel
Fully bilingual in French and English; required to communicate in both languages to support clients from various jurisdictions outside Quebec
Excellent verbal and written communication skills
Excellent interpersonal skills
Strong negotiation and problem-solving skills
Ability to recognize implications of issues and solutions
Ability to handle fluctuating workloads and multiple priorities within set time constraints
Customer service focus
Strong analytical skills
Attention to detail
Understanding of the large case market, including HR Services and IS requirements

Benefits

Comp & perks

Flexible environment supporting learning, growth, well-being, and inclusion
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance