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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in French and English, with a focus on customer experience and sales performance. Proficient in utilizing CRM platforms like Salesforce to manage client relationships and sales pipelines effectively.
Highest-signal resume keywords
Bilingual Communication (French/English)Sales Target AchievementCustomer Relationship ManagementExperience with SalesforceAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationActive ListeningTeam-Oriented AttitudeCustomer Experience Focus
Tools & Technologies
MS OutlookSalesforceWeb-Based Systems
Certifications & Qualifications
Post-Secondary DegreeLLQP License (Employer Sponsorship Available)
Industry Keywords
Health InsuranceDental InsuranceTravel InsuranceLife InsuranceAccident & Sickness InsuranceTelephone SalesCall-Center Environment
About the role
Key responsibilities & impact- Handle inbound calls from new clients about Health & Dental, Travel, and Life Insurance
- Connect with customers who have already expressed interest through outbound calls
- Assist clients through online chat and digital channels
- Understand client needs and recommend appropriate insurance solutions
- Record client details and needs accurately using online systems
- Work toward monthly, quarterly, and annual sales and quality goals
- Build customer relationships and develop a personal sales pipeline
- Support marketing and sponsor campaigns
- Share customer insights to improve products and processes
Requirements
What you’ll need- Fully bilingual (French/English)
- Strong written and verbal communication skills and excellent active listening skills
- Positive, team-oriented attitude and genuine focus on customer experience
- Motivation to meet sales targets and build a career with strong earning potential
- Comfort working in both open office environments and from home
- Ability to connect with people, understand their needs, and guide conversations
- Attention to detail when gathering information, analyzing needs, and offering solutions
- Experience with MS Outlook, Salesforce, or other web-based systems is a plus
- Experience in telephone sales or a call-center environment is helpful, but not required
- Previous exposure to Accident & Sickness or Life Insurance is an asset
- Post-secondary degree is preferred; equivalent work or volunteer experience is also considered
- Familiarity with Salesforce or another CRM platform is an advantage
- LLQP license is not required before hiring; employer sponsorship is available
Benefits
Comp & perks- Harmonized LLQP education sponsorship, including the accredited course, exam, and licensing fees, for candidates without an LLQP license
- Training, coaching, and continuous learning opportunities
- Flexible environment supporting well-being and inclusion
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension and global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance