FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the residential mortgage process, including documentation, underwriting, and client communication. Proficient in bilingual communication (English and French) to effectively support diverse client needs.
Highest-signal resume keywords
Residential Mortgage Process KnowledgeBilingual Communication (English and French)Client Relationship ManagementOrganizational SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Underwriting PracticesDocumentation ReviewFile PreparationAttention to DetailComputer Proficiency
Soft Skills
Excellent Listening SkillsStrong Interpersonal SkillsProfessionalismNegotiation SkillsTime Management
Industry Keywords
LendingFulfillmentUnderwritingMortgage TermsFunding Stages
About the role
Key responsibilities & impact- Guide clients through mortgage changes from start to finish
- Act as the main point of contact and explain steps, requirements, and timelines
- Collect, review, and validate documentation for mortgage changes
- Prepare complete files for lending and underwriting review
- Provide proactive communication throughout the client file process
- Coordinate with Fulfillment, Underwriting, and Operations teams
- Manage a high volume of files while meeting timelines and service standards
- Communicate lending and file decisions, next steps, and additional requirements to clients
- Collaborate with sales partners and advisors
- Document client interactions, file updates, and decisions in internal systems
Requirements
What you’ll need- Excellent listening and communication skills, both verbal and written
- Strong interpersonal skills with the ability to positively influence and negotiate
- Exceptional organizational and prioritization skills
- Ability to manage high volumes in a rapidly changing environment
- Demonstrated professionalism and sound judgment
- Strong analytical and problem-solving capabilities
- Meticulous attention to detail
- Proficient computer and keyboarding skills
- Bilingualism (English and French) is required
- If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
- 2-3 years of experience in the residential mortgage business or mortgage underwriting practices
- Strong knowledge of the residential mortgage process, including approval, title, and funding stages, as well as mortgage terms, fees, and rates
- In-depth understanding of Manulife Bank’s products, processes, and systems is an asset
Benefits
Comp & perks- Flexible and supportive work environment
- Learning and career growth opportunities
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence