Bilingual Policy Specialist

Manulife

. Handle sensitive issues to ensure customer satisfaction .

Posted 10/7/2026full-timeMontreal • CanadaMid-LevelSenior💰 CA$45,900 - CA$76,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while effectively managing customer inquiries and transactions. Proficient in handling sensitive issues with a customer-centric approach, ensuring satisfaction and compliance across various jurisdictions.

Highest-signal resume keywords

Bilingual In French And EnglishCustomer Service ExperienceAttention To DetailAnalytical AbilitiesProficient Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ResearchTransaction ProcessingBilling ManagementDisbursement TransactionsPolicy Change Management

Soft Skills

Interpersonal SkillsCustomer-Centric ApproachAbility To Work In Fast-Paced EnvironmentProactive Problem SolvingEffective Communication

Industry Keywords

Insurance InquiriesCustomer SatisfactionPayment TransactionsPolicy MaintenanceCegap/Post-Secondary Education

About the role

Key responsibilities & impact

Handle sensitive issues to ensure customer satisfaction
Provide detailed oral and written communication to business areas regarding inquiry resolutions
Identify customer needs, clarify information, research issues, and provide solutions or alternatives
Manage and respond to in-force insurance inquiries through detailed policy research and historical account reviews
Facilitate billing and payment-related transactions, including banking updates, premium mode changes, PAD changes, deposit applications, and other payment requests
Process disbursement transactions, including policy surrenders, withdrawals, loans, fund transfers, and other policy payouts
Manage policy change transactions, including name changes, face amount decreases, coverage deletions, cost of insurance changes, and other policy maintenance requests
Meet personal and team qualitative and efficiency targets

Requirements

What you’ll need

Excellent verbal and written communication skills
Previous experience in the customer service industry
Fully bilingual in French and English
CEGEP/post-secondary education or equivalent work experience required
Keen attention to detail and analytical abilities
Proficient computer and keyboarding skills
High aptitude to learn and apply information quickly
Strong interpersonal skills
Capability to work efficiently in a quick-paced, ever-changing environment in a professional manner
Customer-centric and proactive
Ability to support clients from various jurisdictions outside of Quebec

Benefits

Comp & perks

Flexible and supportive environment
Work from home possibilities based on performance
Learning and career growth support
Flexible environment supporting well-being and inclusion
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive compensation tied to business and individual performance