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About the role
Key responsibilities & impact- Partner with functional leaders to monitor turnaround time, quality, productivity, aging, volumes, service levels, and cycle times across work types
- Build and maintain performance scorecards for Claims, Plan Design Services (PDS), and Plan Member Administration (PMA)
- Use performance insights to guide priorities, capacity decisions, and issue resolution across teams and locations
- Lead monthly business reviews, strategic reviews, and operational updates
- Prepare decision-ready reports and presentations for steering committees and senior leadership forums
- Translate performance results, risks, and priorities into narratives, recommendations, and actions
- Maintain an integrated roadmap across transformation, continuous improvement, technology, performance, corrective action, and audit initiatives
- Track milestones, project health, risks, dependencies, resources, and benefits, escalating barriers early
- Run governance and decision forums that align priorities, allocate resources, and keep delivery on track
- Coordinate internal and external audit readiness with functional leaders
- Track corrective action plans, compliance commitments, owners, and deadlines through closure
- Escalate risks and missed commitments, driving timely decisions and accountability
- Translate annual priorities into action plans with clear owners, milestones, and outcomes
- Track leadership decisions and commitments, escalating gaps and overdue actions
- Lead special projects, leadership offsites, and strategic workshops for the Claims, PDS, and PMA leadership team
Requirements
What you’ll need- 7+ years of experience in operations, consulting, strategy, transformation, continuous improvement, program management, or governance
- Demonstrated success advising senior leaders and delivering complex, cross-functional initiatives from concept through implementation
- Ability to analyze operational data to identify trends, root causes, risks, and business impacts
- Experience building scorecards, KPIs, and dashboards
- Ability to translate functional operational mandates into practical operating plans, priorities, and measurable actions
- Sound judgment to solve ambiguous problems and anticipate cross-functional risks, dependencies, and opportunities
- Ability to influence senior leaders without direct authority
- Ability to align stakeholders and facilitate discussions resulting in clear decisions, ownership, and accountability
- Clear and persuasive written and presentation communication
- Advanced PowerPoint and business storytelling skills
- Ability to manage portfolios across competing priorities, milestones, resources, risks, dependencies, benefits, and outcomes
- Ability to maintain delivery momentum, escalate issues early, and build credibility in a complex, fast-paced environment
Benefits
Comp & perks- Flexible work environment
- Learning and career growth opportunities
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation
- Personal days
- Sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Hybrid working arrangement