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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert knowledge of Manulife Bank mortgage products and services, along with strong sales and customer service abilities. Capable of building and maintaining strategic relationships with mortgage brokers and other stakeholders while ensuring compliance with regulatory standards.
Highest-signal resume keywords
Expert Knowledge Of Manulife Bank Products7+ Years Banking/Credit Experience5+ Years Mortgage Broker ExperienceStrong Negotiation SkillsAbility To Build Business Relationships
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Personal And Commercial Lending PoliciesBusiness Planning SkillsTime And Territory Management SkillsSales StrategiesProduct ApplicationsRegulatory KnowledgeMarket Conduct ComplianceMortgage Product KnowledgePresentation SkillsActive Listening Skills
Soft Skills
Superior Sales AbilitiesCustomer Service AbilitiesHighly OrganizedSelf DisciplinedDiplomacy And Conflict Management Skills
Tools & Technologies
PC Windows Environment
Certifications & Qualifications
AMP Industry Designation
Industry Keywords
Mortgage ProductsBusiness DevelopmentClient SeminarsDebt Management SolutionsCompetitive Positioning
About the role
Key responsibilities & impact- Represent Manulife Bank as a senior relationship manager within a specified geographic territory
- Promote the Bank’s full range of mortgage products and services by working with elite mortgage brokers to generate Bank mortgage sales
- Develop, maintain, and expand mortgage broker relationships through regular strategic contact and meetings
- Act as an information resource for the Bank’s mortgage products and services
- Optimize delivery of value-added products, service, and advice while enhancing sales efforts through consultation
- Demonstrate the merits of integrated Bank products and services within mortgage broker businesses
- Support mortgage brokers by working with centers of influence, accountants, and real estate agents
- Participate in client seminars
- Perform front-line business risk management and support compliance and company policies
- Supervise sales-related activities and escalate market conduct or compliance concerns
- Share best practices and collaborate with other Manulife Bank Business Development Managers
- Identify opportunities to improve existing products and services and develop new product opportunities
- Partner with Manulife Financial and Manulife Bank representatives to promote debt management, loan, and deposit solutions
- Coordinate territory business development activities with other Manulife representatives
Requirements
What you’ll need- Sound understanding of personal and commercial lending policies and practices
- 7 or more years of banking/credit experience
- 5+ years experience in the Mortgage broker environment
- Superior sales and customer service abilities
- Highly organized and self disciplined
- Excellent negotiation skills
- Good knowledge of Manulife Bank mortgage products, including Manulife One
- Good working knowledge of PC Windows environment
- Good understanding of regulatory / legal environment and issues
- Business planning skills
- Time and territory management skills
- Have or be working toward an industry designation, AMP, etc.
- Ability to travel throughout territory
- Presentation and communication skills
- Consulting and strong active listening skills
- Strong presentation skills in one-on-one and group settings
- Strong written and verbal communication skills
- Expert knowledge of Manulife Bank products and systems
- Strong understanding of residential and commercial lending policies and practices
- Strong knowledge of marketing concepts, sales strategies and product applications
- Strong knowledge of competitive positioning
- Ability to persuade and negotiate
- Ability to mentor developing team members
- Ability to build and maintain business relationships with wholesalers of other company departments
- Diplomacy and conflict management skills
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Flexible and supportive work environment
- Work from home opportunity